Family And Service Facilitator - In Home Care Support Agency

PROVIDING EDUCATION AND CARE TO CHILDREN WITHIN THE FAMILY HOME.

Full Time (35 hours per week)

The role of the Family and Service Facilitator is to support Families and Service Providers ensuring quality care provision in the In Home Care environment.

About In Home Care Support Agency

Established in 2018, the In Home Care Support Agency assesses and supports all families wanting to access the In Home Care (IHC) program. The IHC program provides access to Government subsidised childcare in the family home and is targeted to assist parents or guardians who are unable to access other mainstream childcare options such as those who work non-standard hours, are geographically isolated, or families with challenging and complex needs. The Agency monitors the integrity of the program and works closely with approved IHC services and the Department Education.

The IHC Support Agency operates as a business arm under the NSW Family Day Care Association Inc. (NSWFDCA), an organisation committed to empowering and supporting the Family Day Care and In Home Care Sectors.

ROLE REQUIREMENTS

• Assess individual family needs and requirements against the program eligibility criteria 
• Facilitating Management Plans for Families
• Provide guidance to Families and Services Providers 
• Keep up to date with sector knowledge and relevant legislations
• Work cooperatively as part of a team in maintaining up to date records 
• Broker relationships between eligible Families, Service Providers and Support Services.
• Demonstrating an understanding of complex family situations.

ESSENTIAL CRITERIA

• Understanding of Early Childhood Education and Care
• Strong customer service skills
• Experience working in an office environment
• Well-developed organisational, evaluation and assessment skills
• Excellent verbal & written communication skills
• Working knowledge of Microsoft Office & Microsoft Outlook
• Working with Children Check or willing to obtain
• National Police Clearance or willing to obtain
• Current Child Protection Certification or willing to obtain
• Demonstrated ability to work independently and as part of a team, as well as foster community networks

If you are enthusiastic about making a positive impact in the lives of families and Service providers and contributing to the growth of the In Home Care sector, we encourage you to apply of this rewarding position.

To be considered for the role, your application must have a current resume, and a cover letter addressing all the above criteria. Closing date for applications:  26 January 2024

To apply, click the ‘Apply’ button or email your application to *****@ihcsupportagency.org.au

Aboriginal and Torres Strait Islander people are strongly encouraged to apply.