AddressPractice Leader IFP
About the role
The PL provides proactive and preventative care support for the staff, leadership and strategic management to Family Services Australia (FSA).
The position acts to ensure that FSA delivers consistently high quality and effective early intervention services to vulnerable families. Through FSAs Integrated Family Services Model of Care, the PL helps to support parents in their role as primary carers and builds the capacity of the community to value children. Thereby, achieving multi-disciplined continuity of care support and reduced referral pathways.
In a non-directive, supportive and personalised manner, working within approved Practice Frameworks and Standards of Care (Incl. those under Child Protection Act), as the PL you are accountable to aid the development and capacity of FSA staff including Family Support Workers across Intensive Family Preservation (IFP).
Ensure high quality services and maintenance of young people’s rights, aiding the management of operational performance improvements, project and capacity development, external Government NGO and partner client relationships and associated operations in accordance with the Managing Director or their nominated delegate.
The role operates with a high degree of autonomy with appropriate consultation with the SLT, Practice Leaders, Coordinators, Principal Therapeutic Practices, Operations Director and Managing Director, as required.
The role will be required to manage, analyse and make sound recommendations to the Executive Leadership Team (ELT) and Managing Director. You will be required to work within the DCJ Program Level Agreement (PLA), Service Model and Program Guidelines and FSA Practice Governance Framework.
About the Charity – Family Services Australia (FSA) www.familyservices.org.au
Join a dynamic Not for Profit (NFP) ranked eighth (Australia and New Zealand) in the Australian Financial Review (AFR) Most Innovative Companies – NFP, Government and Education sectors.
FSA is at an exciting time in its evolution as a leading NFP community service provider in Australia. Our Employee Satisfaction (ESAT) is at 87.1%, while Client Satisfaction (CSAT) is currently at 92.8% across our service streams.
Founded in 1992, FSA continues to grow its multi-disciplined services within Australia, having expanded from 2 to 35 sites across SE/SW QLD, Northern and Southern NSW. Our community reach impact has grown from 1,000 Occasions of Service (OoS) P.A. (2016) to more than 156,000 OoS (2024).
FSA offers a clinically informed central triage and continuity of care with reduced referral pathways that holistically meet therapeutic needs of our staff, clients and families, keeping them Safe, Well, Strong and Connected.
FSA values diversity in managing and reducing therapeutic risks for the clients we service, demonstrating values of Compassion, Accountability, Respect, Empowerment (CARE) with Integrity and Positivity. We make CARE our Intellectual Property, starting within, prioritising self-love, self-care and balance.
Essential Criteria – Qualifications, Skills, Experience and Value-Add
- Lived values aligned to ours – Compassion, Accountability, Respect, Empowerment (CARE) with Integrity and Positivity;
- Degree or Diploma (minimum) in Social Work, Psychology, Community Services and leadership training and or/ at least 5 years’ experience in the Community Services sector, preferable in leadership.
- Excellent prioritisation, time and project management ability with a strong psychological resilience capacity and calmness when operating in dynamic care environments
- Ability to coordinate and promote a multi-disciplined Trauma Informed Practice environment with high Standards of Care, Quality Assurance and Risk Management
- Outstanding communication and interpersonal skills to aid capacity building in challenging operating environments
- Capacity to build, develop and nurture positive service provider partnerships and productive working relationships with FSA staff, the SLG and ELT;
- Ability to obtain Working with Children’s Check and National Police Check (NPC) clearances.
As an organisation we celebrate our diversity and welcome all people regardless of ethnicity, disability, faith, sexual orientation and gender identity. We value lived experience and consider it as part of our merit based approach to recruitment. Aboriginal and Torres Strait Islander people and people from a diverse cultural background are encouraged to apply.
Benefits and perks
- Remuneration negotiable based on qualifications, skills, experience and value-add;
- Professional, community-focused and person-centered team culture;
- Quarterly Community Support Framework (CSF) 360-degree appraisals;
- Annual Training Needs Analysis and Training, Learning and Development Plan;
- Continuing Professional Development (CPD) contribution;
- Charity Salary Packaging A$15,900 tax free;
- Access to your provider-choice Employee Assistance Program (EAP); and
- Paid Annual Family Days at Easter, Christmas and 0.5 days following each careNews Quarterly All-Staff FSA Update.
If you are committed to achieving this exciting life and career opportunity in joining our family at work, please forward a current resume, cover letter and address the selection criteria by COB 7th of July 2024.
For any initial inquiries please contact Chelsea Harvey, HR & Recruitment Consultant on 0437 029 *** or email **************@familyservices.org.au.
Thank you sincerely for your consideration, we greatly appreciate your interest in FSA and advise only final preferred candidates will be contacted for next steps in our recruitment process.
