Family Services Assistant Tas - Casual

Tired of a mundane 9am-5pm pencil pushing role?! Make a difference in the lives of sick children and join our vibrant organisation as a Family Services Assistant.

Who are we?

Ronald McDonald House Charities is one of the leading Global and Australian children’s charities supporting the ever-changing needs of seriously ill children and their families. In-line with its mission, Ronald McDonald House Charities Victoria & Tasmania (RMHC VIC & TAS) has dedicated more than 35 years to keeping families closer to their child with a serious illness who require treatment and support across Victoria and Tasmania.

What we're looking for:

We are currently seeking a casual Family Services Assistant who is passionate about making a difference, and supporting the ever-changing needs of seriously ill children and their families. Reporting to the House Manager and Family Support Coordinators this role is responsible for the operational requirements in the house, administration and guest services.

What the role requires:

• Flexibility to work a fluid roster driven by business needs
• A professional and values driven outlook in the workplace when providing support to families and team members 
• Ability to work autonomously or in teams – proven ability to work unsupervised 
• Ability to coordinate all housekeeping, administration and guest activity, ensuring all procedures are followed and daily tasks are completed according to the Charity’s standard 
• Responsibility for the family experience ensuring their stay is positive, from their first interaction and remain connected after their stay
• Contribution to the development and implementation of new and on-going initiatives, that will continue to further family support in line with our mission
• Current state-based Working with Vulnerable People Check (WWVP) and Police Check; or willingness to obtain one 

Who are you?

Aside from a fun, energetic, passionate human - we are looking for someone who is inspired by our mission and actively wants to contribute to the values held by all staff at Ronald McDonald House Charities. 

Ideally you'll have:

• Experience in Administration, Hospital Administration or similar role
• Excellent communication and engagement skills
• Resilience and a willingness to learn 
• Confidence in a customer service environment
• Self motivation and the desire to work autonomously 
• Competency in Office and consolidated computer skills
• High levels of empathy and understanding 

Why work for us?

• Excellent salary packaging benefits
• Employee perks such as a meals & entertainment card and well-being program 
• Access to career growth opportunities and corporate events 
• Highly focused professional development and training
• The chance to work with passionate, like-minded people who enjoy aligning with a vibrant organisation 
• The chance to make a difference in the lives of families with seriously ill children

Reasonable Adjustments 

We recognise that everyone is unique, and you might require some adjustments to ensure you have the best opportunity to apply and put your skills forward for consideration. If we can make some adjustments to the recruitment process to better enable you to shine, then please contact ***********@rmhc.org.au and let us know.

Our Recruitment Commitment

We are deeply committed to fostering an inclusive culture that values, promotes, and benefits from diversity. We believe that embracing and celebrating our differences enhances our workplace. Our unwavering dedication to workplace equality drives us forward. We welcome applications from individuals of diverse backgrounds, including Aboriginal and Torres Strait Islander communities. Our recruitment process prioritises essential job requirements, knowledge, skills and experience and is consistently fair to all applications.