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SalaryCity Fertility is a leading provider in the Fertility/IVF Services market in Australasia, renowned for our commitment to excellence in patient care. We take pride in offering a comprehensive range of specialist Fertility Services to individuals and couples across Australia.City Fertility places a strong emphasis on creating a compassionate and supportive environment. We believe that a successful patient journey involves not only exceptional medical care but also the dedication of proactive and patient-focused administrators.Your role:In your role you'll play the pivotal first step in our patient's fertility journey. Understandably many of our patients have a range of questions, the most common being “how do I start my fertility journey”.That's where you come in.You'll respond to a variety of enquiries via email and over the phone, helping our patients understand the different pathways and what might be best suited for them and their situation. In addition to providing our patients with a comprehensive understanding of the fertility process, you also ensure that they're connected them with the right professionals from within our organisation, so their fertility journey can begin.About you:We focus on providing empathetic and informative journeys for our patients, so we're looking for people who have a genuine interest in fertility and women's health. It's important that you have exceptional communication skills, both written and oral.City Fertility offers a range of different IVF and Fertility services to different members of the community, so it's important that you're a fast learner, with the ability to apply this information in a practical sense.With the fertility journey being different for everyone, it's important that you're an empathetic and compassionate communicator who can quickly build rapport.Ultimately, we're looking for someone who is patient-focused, compassionate, supportive, and a team promoter.Diverse Perspectives Welcome!At City Fertility, we're cultivating a diverse and inclusive workplace that thrives on innovation. Meeting every single requirement? Not necessary. We encourage you to apply if you're drawn to this role, even if your past experiences don't perfectly align with the skills we've outlined.Our team operate in an autonomous environment, where we celebrate innovation. Embrace your strengths, as we value each individual's unique contribution. We offer flexibility and a comprehensive benefits package within a supportive team-based culture. If you have any specific needs or requirements, feel free to discuss them with us; and we'll try our best to accommodate your requests.
