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Form of workJob ExpectationsAn exciting opportunity has presented itself to join the Customer Field Services team as a Field Engineer.The Field Services (FS) Team within Chief Operations Business Unit, provides Field Workforce capabilities across all technologies for, Service Activation, Service Assurance, Network Assurance, Network Maintenance, Customer Complaints linked with Network faults and Quality Inspection. A bit about your role
Based in Bundaberg your role as Field Engineer would require you to represent nbn’s Field Services team for all field-based assurance activities. You will be responsible for the support, integration, augmentation, field audits, connect quality and Delivery Partner quality activities across nbn and the services connected to the network.Your role will also provide high level field support which will involve frequent travel, scheduled after hours activities, and may require you to be part of an on-call roster and respond to afterhours call outs. The role will also see you:Manage and conduct equipment and system level Service Assurance activities in the field
Quality improvement of Active network construction activities and investigation of early-onset faults
Provide on-site, complex, technical and ad-hoc network support
Resolve technical escalations from Field TechniciansProvide support for changes or upgrade to network elementsA bit about you You would come from a technical field background, ideally with strong network assurance experience in one or more nbn technologies such as Ethernet, DWDM, GPON or VDSL. Having outside plant build experience across Fibre or Copper network builds would be beneficial.
Given the nature of this role, you will have the ability to be flexible, adaptable and be able to cope with conflicting priorities. You will be…
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