Field Service Engineer

Join Our Team as a Field Service Engineer!

Location: Sydney, NSW

Role Overview:

The main focus of this position is to deliver high quality, innovative, cost-effective IT infrastructure in support of the corporate business and across all locations. The role is responsible for ensuring efficient operations of server and network infrastructure, delivering all aspects of Windows server, VMware virtual desktop environment, WAN and LAN support.

Primary Responsibilities:

• The role is to deliver desktop and infrastructure support services and occasional project capabilities to the division.
• Deliver and report on SLAs and other analytics to management.
• Action help desk tickets and escalate issue to technicians as appropriate.
• Prioritize own daily activities to meet team objectives.
• Take ownership of client issues and escalate issue to appropriate IT managers as necessary.
• Follow processes and procedures to resolve issues.
• As needed, provide day-to-day support of PC/MAC hardware, software, printing and networking issues.
• Operate and contribute as part of the wider technology team.
• Responsible for the maintenance, support and optimisation of the organisation's IT infrastructure.
• Responsible for engaging with 3rd line support in accordance with the standards of customer service set by the organisation following our ITIL processes for Incident, Problem, Change and Configuration management.
• Contribute to team activities as required.
• Domestic and / or international travel may be required.
• Weekend or Off Business hours support required as necessary.

Qualifications and Desired Experience:

• Bachelor's Degree in IT, Business, or a related discipline.
• Knowledge of Microsoft operating systems (XP - 10), Active Directory, System Centre Configuration Manager, System Centre Operations Manager, and Server 2008 - 2012 R2.
• Experience in requirements management, quality assurance, and IT processes.
• Up-to-date working knowledge of a wide range of computer technologies including desktop hardware, server/converged infrastructure, SAN, NAS technologies and peripherals, VDI, Hyper-V, and VMware products.
• Excellent interpersonal, written, and oral communication skills.

Why TGE:
We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What We Offer:

• Competitive salary above industry standards
• Upskilling, training, mentoring and more to support your career development journey
• Fun and practical employee perks and discounts
• Flexible work, including work from home
• Inclusive parental leave policy that supports all parents & carers
• Peer recognition awards acknowledge when you go above and beyond.

An Inclusive Workplace, Works for Everyone:
We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our Recruitment Process:
Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note -
When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

TGE is listed as one of LinkedIn's Top Companies of 2024 in Australia.

Additional Information

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

It's never been a more exciting time to join our team as we take the next step in our journey.

To find out more about us, visit https://www.tgexpress.com.au/careers

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.