AddressAbout MCR:
MCR is an industry-leading rail services company servicing over 450 clients across all rail sectors. As the largest supplier of rail safe working staff nationally, we employ over 400 specialized staff. We leverage our experience, knowledge, and innovation to make tasks simpler and safer. Our investment in people is key to our success, and our team’s proven expertise and reputation for delivering professional end-to-end service to our clients set us apart. With a focus on future industry innovation, we create new technologies and processes that add value for our clients.
Position Overview:
MCR is seeking a dedicated and experienced IT Support Engineer to join our team. This role involves supporting both face-to-face and remote workers. The ideal candidate will possess excellent customer support skills, the ability to work independently, and a proactive approach to problem-solving. You will be integral in ensuring our technological infrastructure runs smoothly, enabling our staff to perform their roles efficiently.
Key Responsibilities:
- Provide technical support to employees in person, remotely, and over the phone.
- Diagnose and resolve hardware, software, and network issues in a timely manner.
- Set up and configure new hardware and software.
- Maintain and update existing IT systems and infrastructure.
- Document technical issues and solutions for future reference.
- Familiarity with Microsoft Azure and Microsoft 365.
- Assist with IT projects and initiatives to improve company technology.
- Ensure the security of IT systems by following company policies and procedures.
Requirements:
- Proven experience as an IT Support Engineer or similar role.
- Strong customer service and communication skills.
- Ability to work independently and manage multiple tasks simultaneously.
- Proficient in diagnosing and resolving technical issues.
- Experience with setting up and configuring hardware and software.
- Knowledge of network security practices and anti-virus programs.
- Familiarity with various operating systems and platforms.
- Strong troubleshooting skills and attention to detail.
- Ability to stay current with new technology trends and advancements.
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience are a plus.
