AddressJob Details
UTS College is the premium pathway for students into the University of Technology Sydney (UTS), Australia's number one young university. Our vision is to actualise potential and enhance lives through the power of learning, our actions, and our people. Our purpose is to provide the best available opportunity for students to develop the knowledge, skills and attributes they need to attain their goals through market-leading courses, teaching excellence and an emphasis on the student experience.
We currently have the opportunity for an ITDS End User Services and Desktop Engineer to join the Professional Services team in an ongoing role. Reporting to the ITDS Portfolio Delivery Manager, this role will be is responsible for overseeing the design, delivery, ongoing management, and support of end-user devices and improve overall user experiences.
About the Role
Responsibilities include:
- Design, construct, and configure Microsoft desktop platforms to align with business needs.
- Facilitate large-scale or enterprise-wide software deployments.
- Utilize scripting languages like PowerShell, VBScript, or Python for task automation.
- Manage configuration management tools such as Ansible, Puppet, or Chef.
- Demonstrate proficiency in networking concepts including TCP/IP, DNS, DHCP, VLANs, etc.
- Provide primary support for Active Directory, ensuring the upkeep of user and computer records.
- Deploy and oversee software deployment tools like Intune / SCCM.
- Assess and refine Windows 10 and Windows 11 Group Policy Objects (GPOs).
- Develop and enhance Standard Operating Environments (SOEs).
- Produce documentation and SOPs to facilitate team knowledge transfer.
- Adhere to best practice methodologies and recognized ITIL processes.
- Mentor service desk personnel to support large-scale rollouts effectively.
- Support mobile device management and other project initiatives as needed.
- Maintain and support AV and meeting room equipment.
- Offer 3rd level desktop support.
- Support OKTA or equivalent systems.
- Handle mobile device management responsibilities.
- Log support requests with vendors or third-party entities when necessary.
- Provide expertise in supporting Teams, SharePoint, and related platforms.
- Stay informed of industry trends and emerging technologies to guide infrastructure development.
About You
To succeed in this role our ideal candidate will have:
- Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience).
- Minimum 5 years' operating in technical support roles in an End User Computing & Desktop support environment.
- Demonstrated experience in Desktop Engineering or a similar capacity.
- Proficiency in Microsoft platforms and associated technologies.
- Strong scripting abilities in PowerShell, VBScript, or Python.
- Experience with virtualization technologies and configuration management tools.
- Knowledge of networking concepts and server infrastructure.
- Familiarity with Active Directory, LDAP, and software deployment tools.
- Excellent documentation skills and adherence to SOPs.
- Effective communication and interpersonal abilities.
- Capacity to troubleshoot complex technical issues and implement solutions.
- Dedication to continuous learning and staying updated with industry trends.
- Experience migrating Windows and building Standard Operating Environment (SOE)
- Working knowledge of ITIL processes and practices.
What UTS College has to Offer!
- A flexible work environment.
- A diverse workplace with a passion for encouraging and supporting inclusiveness
- Wellbeing programs (including discounted gym memberships, free and confidential access to an Employee Assistance Program, and wellbeing initiatives and resources)
- Continuous learning and professional development (including ongoing learning & development opportunities, free LinkedIn Learning access and the UTS Library)
- An easy-to-use Staff Recognition Program
- Additional paid leave over the December end of year holidays
- A competitive salary that includes 17.5% leave loading paid annually and salary sacrifice options
- A collaborative culture built on our Ethics of Respect, Integrity, Courage, Imagination, Compassion and Honesty
If this sounds like you, we'd like to hear from you!
Applications close 5 July 2024.
For more information about UTS College visit https://www.utscollege.edu.au/
