Address
SalaryField Service EngineerTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.Join us as Field Service Engineer for the Robotics & Discrete Automation Business Area where you will be executing service work with varying degrees of complexity according to training, work instructions and in accordance with ABB processes, quality standards and safety guidelines. Delivering a superior service experience to ensure customer satisfaction and building on going relationships. Reporting to the Field Service Manager and this position is based in Notting Hill, Australia.Your responsibilities
- Performing service tasks including – Preventative Maintenance, On site breakdown repairs (both mechanical and electrical), Remote analysis of customer issues, Coding and Simulation work on a range of ABB Robotic products
- Contributing to customer satisfaction by executing service work according to customers’ expectation. Building and maintaining good relationships with customers. Identifying new sales opportunities and communicating with our internal sales staff
- Co-ordinating, preparing and ensuring all materials, parts and equipment are available at the appropriate time to deliver a quality Service activity.
- Preparing all documentation and reporting to be signed by the customer representative on completion of work. Reporting and following ups to be completed in a timely manner.
- Troubleshooting various ABB products/customer issues, both on and off site, at different levels of complexity with a degree of urgency, understanding and tenacity.
- Providing input to the team to improve operational activities and customer service.
- Applying safety rules and safe practices as well as environmental responsibilities. Reporting unsafe practices and incidents.
- Relevant trade or tertiary qualification in the same or similar field with more than 5 years Trade experience.
- Holding current Australian Driver License.
- A hands-on/practical Tertiary Engineering Graduate in a relevant field.
- Experience in a Field Service Engineer role would be advantageous
