Address
Form of workWhat your new role entails:
We are currently seeking an energetic and motivated Field Service Planner to provide scheduling and support service to our Field Service Technician (FST) team members. Based in our Mackay branch,you will bring your exceptional customer service skills and help us deliver on our Customer First promise to internal and external customers alike.
- Schedule and deploy technicians to customer sites for conducting audits, on site repair, testing and certification safety products
- Managing customer service interactions end to end over the phone and by email
- Identify and assess customer requirements and needs based on forecast and demand
- Ensure delivery expectations are managed and met
- Balance competing customer demands and expectations for scheduling work
- Complete invoicing upon completion of jobs
What you’ll bring with you:
- Demonstrated Planning and Scheduling experience (preferred)
- Strong communication and the ability to build rapport quickly and effectively
- Well-developed customer service skills with a ‘customer first’ approach
- Confidence and experience with the Microsoft suite of products - Excel and Word are essential in this role
- Excellent oral and written communication
- Time management skills
- Be safety minded and promote all things safety within our branch.
- Attention to detail and focus on completion of allocated tasks.
- Work in a team environment that collaborates and celebrates!
What we have on offer for you!
To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:
- Competitive permanent salary, incentives and our amazing Team Member Discount Card to use at our Wesfarmers business including Kmart, Bunnings, Target & Officeworks
- Ongoing education and development opportunities to support you personally and professionally.
- Monday to Friday role so you can enjoy weekends with Family and Friends
- A range of diversity and well-being initiatives
- Refer a friend program - earn up to $2,000 for each referral!
- Ability to purchase up to 4 weeks additional annual leave
- Team events and celebrations to recognise our amazing Team Members
- Discounted offers from over 300 corporate partners
- Generous Wesfarmers annual share plans
- Attractive parental leave policy and more
- Free onsite parking & more!
A career with Bullivants will offer you rewarding experiences and opportunities for growth and development. We have a diverse, inclusive, and safe workplace where our team members care about each other and enjoy building meaningful connections.
Next Steps
If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.
As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.
Bullivants also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTI+ community and people with disabilities.
OUR STORY
Bullivants is a part of the Wesfarmers group of companies and operates as a separate business under the Industrial Specialists Division. The support provided by the group strengthens Bullivants ability to provide industry leading service and solutions to our customers.
Our nation-wide capabilities include rigging, lifting, testing, recovery, restraint, inspection, and height safety. Our people, products, services, facilities, and systems are uniquely focused on providing expert safety and load management solutions for our customers. We have built our business by working with our customers and developing our range of products and services around their requirements.
