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Form of workCompletes repairs and service to company products as directed by Customer Service Manager and Team Leader in accordance with company procedures and product manuals ensuring that work is completed in a timely and safe manner. Repairs and service will need to be carried out on-site at customers premises.
Responsibilities & Duties:
- Disassembles product to be repaired or serviced and completes appropriate report detailing work required, parts needed and highlights any issues to Team Leader
- Reassembles product in accordance with product manuals and technical specifications. Completes appropriate report.
- Tests reassembled / repaired product in accordance with manuals and technical specifications. Completed appropriate report detailing test results. Advises Team Leader on completion of job.
- Uses various hand tools to fit and assemble parts which require knowledge of principles of mechanics.
- Liaises with Customers in relation to Repair / Service issues of products.
- Completes fault finding techniques and method to diagnose issues with products on-site and provides support / recommendations for rectification.
- May install repaired / serviced products at Customer site.
- Completes reports in relation to Customer visits and ensures relevant paperwork is up to date.
- Provides training to new employees in relation to repair/service of products.
- Works in a safe manner ensuring compliance with all OHS policy, procedures and guidelines.
- Participates in team meetings to improve workshop standards and procedures.
- Ensures company assets are maintained in sound working order and kept clean and tidy at all times.
- Maintain all Customer induction requirements and ensure up to date at all times.
- Conduct onsite equipment audits to ensure all equipment is safe and in good order.
- This role will require an element of on-call service/repair work and mobile contact to be available 24/7.
- Maintain customers Field Service site credentials and inductions for Industry and Mobility including medical examinations as and when required and/or due for renewal.
- Be willing and able to travel outside of Australia and demonstrate flexibility & understanding with regards to different cultures and working environments.
- Be willing to accept (within reason) in country medical and customer site assessment and requirement of travel.
- Be willing to be self-organise for site job visits (Nationally or Internationally). E.g., Legal documentations, tooling required to do the job, inductions, etc.
- Provide VTAU business with any help or assistance at the capacity needed and for the period required as directed and agreed by General Manager - Operations
- Reports to Customer Service Centre Manager
- Maintains sound working relationships with Service centre team especially Team Leaders, Service Coordinator and Service Administrator
- Maintains sound working relationships with Customers, Suppliers and Technical support.
- Appropriate Trade qualification - Cert III Light vehicle mechanical technology or Cert III Heavy commercial vehicle mechanical technology or equivalent
- Prefer completion of HSC or equivalent
- Previous experience on heavy vehicle transmissions or equivalent will be highly regarded – Further training will be provided.
- Previous experience in Field Service will be highly regarded.
- Forklift licence preferred but not essential.
