Field Service Technician

SwarmFarm is one of the first companies worldwide, to successfully deliver commercial, autonomous robots to farming customers. We are a venture backed company that is pioneering the development of autonomous farming technology. Every staff member plays an important part in our journey, and we are excited to see how you influence success.

As a Field Service Technician at SwarmFarm Robotics, you will be at the forefront of ensuring customer satisfaction and driving long-term success with autonomous farming equipment. This is a hands-on role that performs diagnostics, repairs, and maintenance on SwarmBot robots. It also encompasses customer engagement and liaising with the engineering team. 

If you are passionate about advancing agricultural technology and delivering exceptional customer experiences, we invite you to apply to join our team.
 

Main duties:

• Travel to customers across Queensland and Northern New South Wales to diagnose, repair and maintain all systems on robots. This includes electrical, hydraulic and mechanical systems.
• Provide out of hours service when scheduled on support.
•  Provide “over the phone” diagnostics and first line support of robots out in the field
•  Maintain job ticket monitoring of customer faults through our ticketing software.
• Maintain a professional image of the company.

Other Responsibilities:

• Promote company products and services. Assist sales with information as required.
•  Assist with training and support to help customers succeed with our technology.
• Assist with documentation and process improvement.
• Maintain and look after company vehicle, equipment and tools.

• Report directly to the Portfolio Manager responsible for your region.
• Track travel time and on site time as well as use of spare parts
•  Collect overall machine condition for preventive maintenance scheduling.

 Experience, Education and/or Knowledge:

• Practical experience in on-farm or trade roles is an advantage.
• A trade qualification is highly regarded.
• Proven experience in customer relationship management, preferably in agriculture.
• Keen interest in agricultural technology.
• Proven problem-solving, organisation, and task prioritising skills.

Skills & Attributes: 

• Be passionate about the SwarmFarm mission and have an unrelenting focus on the success of our farmer customers. 
• A passion for agricultural machinery and all things mechanical and electrical
•  Patience and the ability to sort out difficult problems over the phone or in the field.
•  Well organised, proactive, and with a high level of attention to detail.
•  Self-motivated with excellent time management skills.
• Strong communication skills and the ability to build rapport with farmers and staff.
•  Flexibility to travel as required.

Attractive salary packages are offered commensurate with the  skills and experience of the successful candidates.

Location
The role is based in Narrabri or Gunnedah in Northern NSW 

Join SwarmFarm Robotics and be part of a dynamic team that is reshaping the future of agriculture through innovative robotic technology! Apply now and contribute to the evolution in autonomous farming and the success of our revolutionary company.