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Form of work
SalaryJob Description:
- Provide service-related assistance by way of phone support.
- Attend field breakdowns and repair crane in a timely manner.
- Maintain service reports and submit these in a timely manner upon completion of repair.
- Provide feedback on component failure.
- Train distributors in the commisioning of the first new product.
- Anaylse and troubleshoot warranty problems when beyond the scope of the distributor or customer.
- Interact with MCG based personnel on matters pertaining to service materials, product requirements, availability, and code compliance.
- Plans & coordinates activities concerned with investigating and resolving customer reports of technical problems by utilizing applicable processes to eliminate future operational or service difficulties.
- Analyses reports of technical problems to determine trends affecting future design, production, service, and maintenance processes and recommends modifications to eliminate future problems.
- Perform other ad-hoc duties as assigned.
Job Requirement:
- Engineering Degree or higher qualification in either mechanical, hydraulics or electrical engineering preferred, or equivalence trade experience and skills maybe considered. And, able to lift heavy equipment.
- Minimum of 3 to 5 years of technical service & support related working experience preferably in the crane industry or heavy equipment industry.
- Ability to read and work with electronic and hydraulic schematics
- Possess strong analytical skills in the evaluation of reports of technical issues, research findings; and/or output of a system/process etc.
- Knowledge and experience with Hybrid vehicles are an advantage
- Knowledge and experience with the auto electrics of vehicles is an advantage
Summary of role requirements:
- Looking for candidates available to work:
- Monday: Morning, Afternoon
- Tuesday: Morning, Afternoon
- Wednesday: Morning, Afternoon
- Thursday: Morning, Afternoon
- Friday: Morning, Afternoon
- 2-3 years of relevant work experience required for this role
- Work visa can be provided for this role
- Expected salary: $88,920 - $108,680 per year
