Address Job Title
Field Support Technician
Purpose of the role
The purpose of this role is to provide front line support and effective incident management of all Amadeus Passenger Processing Solutions at Perth Airport including but not limited to
ICM Kiosk and Self-Service Bag Drops
Airport Cloud User Workstations and Peripherals
Auto Boarding Gates
Biometric Devices
Main Responsibilities
End to end management of incidents, including response, rectification and follow up with internal departments within acceptable timeframes.
Escalate and track issues which exceed the scope of the frontline support capability.
Ensure timely, high quality delivery of service to customers of Perth Airport.
Assist with onsite testing, implementation, or ad-hoc end user training of installed equipment.
Monitor and maintain appropriate stock levels of consumable items required for operations continuity.
Maintain Asset Management Database for all deployed equipment.
Ensure timely, high quality of service to customers.
Full Management for PER Field Support team, including Leave Management, Performance Management, Capability Building and Rostering.
Perform routine preventative maintenance of all onsite hardware.
Experience Required
ITIL, Bachelors Degree or similar.
Experience in delivering IT Support in an Airport or similar environment
An understanding of mechanical componentry.
Customer Service in an IT Environment
Diversity & Inclusion
We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.
