It Support Technician

TassieCare, a dynamic leader in the Tasmanian NDIS sector and accredited by the Australian Childhood Foundation, is actively seeking an experienced and proactive IT Support Technician to join our esteemed team. With our commitment to providing comprehensive supports and services to individuals with disabilities within our community, we are dedicated to maintaining the highest standards of operational excellence.

In this role, you will have the opportunity to contribute to our mission by ensuring the efficient functioning of our IT systems. As an integral member of our team, you will be responsible for providing technical assistance and support to our employees, enabling them to leverage technology effectively in their daily tasks.

Key responsibilities include but not limited to:

• Troubleshooting and resolving technical issues related to hardware, software, and network systems.
• Installing, configuring, and maintaining computer systems and peripherals.
• Managing user accounts and permissions, ensuring security and data integrity.
• Providing training and guidance to staff on IT best practices and procedures.
• Collaborating with IT vendors and service providers to resolve escalated issues and optimize system performance.
• Conducting regular system audits and maintenance to ensure reliability and compliance with organisational standards.
• Assisting in the implementation of IT projects and initiatives to enhance operational efficiency and productivity.

The ideal candidate will possess:

• Proven experience in IT support roles, preferably in a fast-paced environment.
• Strong technical skills across a range of IT systems and platforms.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• A proactive and problem-solving mindset, with the ability to work effectively under pressure.
• Relevant certifications or qualifications in IT or related fields (e.g., CompTIA A+, Microsoft Certified IT Professional).
• Experience working with Apple products is preferable but not essential.
• Strong knowledge of Windows operating systems, as well as experience with common office applications (e.g., Microsoft Office).
• Ability to diagnose and resolve technical problems quickly and effectively.
• Ability to work independently and as part of a team.
• A passion for technology and a drive to continuously improve the IT infrastructure.

If you are passionate about technology and dedicated to delivering exceptional customer service, we invite you to join us in our mission to make a positive impact in the lives of individuals with disabilities. Take the next step in your IT career with TassieCare and become part of our collaborative and supportive team. Apply now to be considered for this exciting opportunity.

TassieCare encourages applications from all backgrounds, communities, and industries, and are committed to having a team that is made up of diverse skills, experiences, and abilities.