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SalaryPrimary Job FunctionThis role is responsible for providing technical expertise at implant/follow up, troubleshooting and supporting clinicians and Territory Managers in Victoria.Core Job Responsibilities
- Liaise with Education to ensure personal levels of technical competence are at the highest Neuromodulation standard.
- Initiate a method of ongoing communication to all Territory Managers and other employees ensuring expertise is shared by all.
- Shared account management and ownership, in consultation with the Territory Manager.
- Liaising with Territory Management re Neuromodulation promotion, product, therapies, service and support.
- Provide feedback re competition activity, and customer comments/feedback.
- Provide procedure support through patient education, post-operative patient support and ongoing programming.
- Maintain technical competency through training and education including knowledge of therapies and procedures.
- Maintain up to date product knowledge and actively participate in education programs.
- Complete monthly reports as required.
- Document all implant/programming attendance.
- Assist with product marketing and launches.
- Provide market feedback on product and competitor activity.
- Attend to/comply with customer service and other administrative requirements within the required timeframe.
- Ensure maintenance of company property/assets.
- Have a sound understanding of, and comply with, the industry (MTAA), Code of Conduct and Company Compliance requirements.
- Handle and document customer complaints according to Field Event Reporting Standard Operating Procedure.
- Knowledge of and commitment to the requirements of the Quality Management System.
- Knowledge of and commitment to Work, Health & Safety responsibilities.
- Action any other customer complaints.
- Perform other related functions and responsibilities as directed by Manager.
- Tertiary qualifications in a related field is desirable but not essential.
- Experience in the clinical support of medical devices is highly regarded but not essential.
- An ability to demonstrate a high degree of technical capability
- Maintains focus and control in stressful circumstances.
- Is able to develop and maintain a network of contacts; acts in a way that indicates understanding and accurate interpretation of others concerns and feelings.
- Demonstrates belief in own abilities, and the willingness to exercise one's own judgment, especially under challenging circumstances.
- Attend regular departmental meetings with manager/supervisor to build in continuous feedback mechanisms.
- Meet the requirements of ISO by complying with all relevant Quality policies and procedures to ensure the Quality objectives of the business are met.
- Comply with all relevant company Occupational Health, Safety and Environmental policies, procedures and work practices with the intent of preventing or minimizing accidental exposures to self, colleagues and/or the environment.
