Field Technician - Sdwan

Game to join us?

What you’ll do

This is a fantastic opportunity to join our MAX Field Technician team on a 9-month full-time, fixed term, Monday to Friday role.

You will be responsible for providing onsite remedial, preventative and project services on a wide range of electro-mechanical devices, with a strong focus on building and maintaining positive customer relationships and excellent service delivery.

Key Accountabilities:

• Troubleshoot and resolve issues with software, hardware, and networks
• Installation, testing, and staging of electronic, data & communications equipment and systems within our Venues, Clubs and Pubs
• Perform non-technical incidental tasks (e.g. stock management)
• Ensure products and/or materials conform with established operational standards, manufacturer specifications and customer expectations
• Render technical support in accordance with the manufacturer or Company’s procedures and specifications
• Assist other Employees by skills sharing and the provision of assistance and advice
• Immediately resolves customer issues or escalates for resolution
• Ability to coordinate tasks in small project work at customer sites
• Efficiently prioritise and manage work schedules to achieve the best outcomes for both the customer and the business to achieve SLA Targets.
• Provide exceptional customer service
• Accurately manage Company assets including spare parts in a timely manner

What you’ll bring

• Experience with network patching, routing, switching and VLANs,
• Experience with construction and deconstruction on Network/Server racks
• Skills or experience working with NBN internet technologies.
• Great if you have test and tag experience but if not, the ability to learn
• Communication skills, ability to work with various stakeholders
• Ability to adapt to changing schedules and complete assignments within the expected timeframe
• Ability to undertake the physical demands required of the role
• Integrity, respect, honesty and a can-do attitude
• Some travel may be required

Licences/Certification:

• Minimum Class C Driver's License
• Gaming licence(s) as required per State

What you'll get

• Tool of trade vehicle included phone and laptop included
• Ongoing Training and support
• Organised motivational, educational, and informative speakers and sessions
• Access to a comprehensive health and wellbeing app and our Employee Assistance Program (EAP)
• Commitment to Inclusion and Diversity with annual Inclusion Month celebrations and our Gender Affirmation Statement of Support

About Us

Tabcorp is Australia’s leading gambling entertainment company. Our 3000+ team is as diverse as Australia itself. Our people drive homegrown world-class brands, TAB, Sky Racing and MAX. As an ASX listed company, we’re proud to shape our industry for the better. To find out more about us and what we offer visit our website.

We’re committed to creating an inclusive workplace where all our people feel valued for their unique qualities and have a sense of belonging. If you need assistance to participate in our application process, please contact ***************@tabcorp.com.au

While all roles require background checks, some positions require successful candidates to apply for and be granted certain licenses by state-based gambling regulators. This process will involve further background checks which may require you to provide information such as fingerprints.

Tabcorp is a ‘Circle Back Initiative’ employer – we commit to respond to every applicant.