Financial Counsellor – Permanent role

Role description (download PDF)

In this role you will be part of a supportive team of Financial Counsellors and Financial Capability Workers with access to experts for advice and guidance across a range of disciplines.

You will:

• provide financial counselling services face to face and on the phone to people experiencing personal financial difficulties
• champion integration across YFS financial counselling and financial capability work
• collaborate with other internal YFS teams and external stakeholders to help meet the needs of clients and facilitate real change
• develop strong relationships with local community and use local supports, services and networks for referral and advice pathways
• assist people from diverse back grounds with complex needs
• provide a service with a trauma informed lens, aligned with the YFS values of excellence, integrity, optimism, steadfastness, and courage
• provide referral pathways for individual needs as they are identified
• maintain accurate client records using the client record management
• deliver community education activities and content as needed
• work one day a week at a community hub in Yarrabilba to meet the needs of the local community
• comply with all YFS Policies and Procedures in relation to service delivery, including code of ethical practice and Financial Counselling Australia standards.