Financial Independence Hub Coordinator

The Financial Independence Hub Coordinator is the central point of contact for participants and stakeholders involved in the program. The Hub Coordinator primarily provides individual support to participants, they also assist in the facilitation of group financial wellbeing workshops and webinars. The role is undertaken in person and online from GS offices, stakeholder colocation sites and work from home.

About The Role

• Permanent, Full Time
• SCHADS Level 5
• Applications welcome from NSW, QLD, VIC, WA
• Hybrid role - Working from home/Co-location with other GS office in your state

About You

1. A tertiary qualification or relevant work experience in Social Work, Psychology, Community Development, Community Services, Financial Capability, Financial Counselling, Customer Service or an equivalent field
2. Experience in community services, financial capability, financial counselling or similar
3. Experience in responding to and phone, email and face to face enquiries, intake and assessment
4. Experience and understanding of domestic and family violence including financial abuse - people with a personal or professional understanding of the experience of financial abuse, domestic and family violence are strongly encouraged to apply
5. Experience in the application of trauma informed practice
6. Experience navigating complex service systems, identifying suitable referral pathways and facilitating warm referrals that align with participant goals.
7. Experience in delivering presentations, workshops and webinars would be highly favourable
8. Excellent communication, organisational and interpersonal skills, including an ability to quickly build rapport
9. Ability to work independently and collaboratively within a team and maintain networks of partners and contracted service providers
10. Experience working with diverse groups and cultures and understanding intersectionality

ABOUT US

Our 2023-2027 strategy outlines the world we want to see and our role in advancing it. We aspire for all women, girls, and families to be safe, well, strong, and connected. We strive for equity, dignity and social justice for women, girls and families by collaborating globally and acting locally, supporting our communities in Australia and New Zealand to thrive.

We want women, girls and families to live full and dignified lives, have dignified income and enjoy financial wellbeing.  We aim to provide place-based, people-centred, holistic services while working at the system level to achieve bold and audacious reform. We currently offer microfinance programs and products, financial counselling and coaching, family and domestic violence support services, family and youth programs, playgroups, education programs and community houses. These services are complemented by research and strong advocacy to address the underlying structural causes of injustice, exclusion, and inequality. 

Good Shepherd employees are committed to inclusive practice that responds to the specific needs, context, and circumstances of service participants. We embrace the diversity and intersectionality of individuals and recognise a person’s right to a unique identity comprising culture, language, ability, community, gender, sex, sexual orientation and lived experience.

BENEFITS

• Salary packaging (which can add up to $15,900 in tax-free pay per year)
• Paid study leave
• Paid parental leave
• Gifted leave at Christmas and Easter
• Additional purchased annual leave
• Flexible work hours/working from home where possible
• Long service leave due after 10 years, with access after seven
• Employee Assistance Program, a free and confidential counselling service

HOW TO APPLY

To apply please submit a short covering letter outlining your relevant skills and experience along with your CV.  Please apply as soon as possible, applications are considered and interviews will be booked as they are received.

To request a copy of the position description, please email ***********@goodshep.org.au

Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.