AddressPanthers Penrith are seeking an enthusiastic, dedicated and customer focused individual to join their friendly team.
About the Role:
We have an exciting opportunity available for a passionate and energetic individual to be the face of our latest Food and Beverage outlet. Being part of a collaborative team you will lead our team to create an amazing experience for our members and guests. We are looking for someone who shares our positive ‘can-do’ attitude and is ready to jump straight into the position and make it their own.
Your main duties and responsibilities would include, but are not limited to:
- Maintaining high levels of customer service to our members and guests at all times;
- Managing the day-to-day operations of our Food and Beverage outlet;
- Shift and staff management including performance management and disciplinary action;
- Assisting employees and customers with any enquiries;
- Ordering of stock;
- Rostering of staff and managing staffing levels;
- Managing conflict resolution and customer complaints;
- Completing Daily Shift Reports and following up on corrective actions;
- Daily cash reconciliation, handling and processing;
- Develop strategies to help drive customer engagement;
- Ensure all areas are presented and cleaned to a high standard at all times;
- Ensuring the comfort and wellbeing of members and guests by ensuring all WHS requirements are being met at all times and;
- Adhering to Panthers policies, procedures and legislative requirements.
To be successful in this role you would need to possess the following:
- At least 2 years’ previous experience in a supervisory or management role within the hospitality industry;
- Fantastic written and verbal communication skills;
- Exceptional shift management and customer service skills;
- Ability to deal with complex situations and make effective business decisions;
- Intermediate computer skills including understanding of Microsoft applications;
- High standard of personal grooming;
- Food, wine and Beverage knowledge;
- Current RSA/RCG qualifications;
- Food Safety Supervisor Certificate preferred and;
- Relevant qualifications in Hospitality and/or Management would be advantageous.
Why work for Panthers?
- Work within a supportive team who prides ourselves on giving back to our employees!
- Enjoy a 40% discount at any Panthers owned food outlets
- Enjoy a 20% discount on Panthers merchandise
- Award and recognition programs
- Learning, development and career growth opportunities
- Enjoy staff get-togethers and much more!
You will excel in a multi-skilled team environment, and enjoy providing magnificent customer service. You are required to be flexible and reliable as you will need to be available 24/7 to work as required including nights, weekends and public holidays.
If that sounds like you, we’d love to hear from you!
No recruitment agencies please
The Panthers Group is an Equal Opportunity Employer and encourages Indigenous Australians to apply.
