AddressFor two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. Our Forbes 5-star hotel, The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cuccina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.
As our Food & Beverage Attendant reporting to the Venue Manager, you will work with your team to deliver an exceptional guest experience.
This is a fantastic opportunity where you will have the opportunity to create a fun and trusted environment for our guests, take good care, and work alongside a team embodying integrity.
We have full-time, part-time and casual positions + penalty loadings for early mornings, late nights and weekends!
With interviews held fortnightly, we will be in touch with you asap! Based on your skills and availability you will be considered for one of our venues below:
Venues we are recruiting for:
Event Centre – Group dining experience with an event space that is personalised with a unique culinary experience using local produce. Seat up to 3000 guests for cocktail or theatre style events!
In Room Dining - A world of luxe. Look after our guests staying at The Star Grand Hotel and The Darling, Sydney's only Forbes five star boutique hotel and urban resort. Here you will find all the allure of Australia's most glamourous city poured into ravishing cocktail of courtesy, charisma and charm.
Sovereign Room – Exclusive, luxe and unique space for our VIP Members, with uninterrupted views of the iconic Sydney harbour, a sophisticated sunken bar and a fine dining restaurant offering Asian and Western cuisines.
Oasis Lounge - Inviting sanctuary away from the hustle & bustle of the Main Gaming Floor. A dedicated pace and serene lounge areas to relax and socialize in comfort.
Food Quarter – Your one stop café for delicious dining. With flavours spanning the globe, you’ll be satisfied with irresistible cuisine at great values.
Harvest Buffet – A feast for all senses. More than 100 different items on offer at our famous in house buffet!
Antidote – Where a passion for caffeination thrives. Will & Co Coffee accompanied by all your favourite breakfast bites made fresh to order.
Sports Bar - Our hub for all mega sporting events. All your pub favourites, bar and entertainment lineups weekly, and over 50 LCD TVS.
A few of your responsibilities:
- Handle all guest queries and complaints with diplomacy and tact and refer all problems together to your leader
- Prepare food and beverage for guests whilst creating a thrilling, memorable guest experience
- Consistently demonstrate relevant restaurant sequence of service
- Correctly prepare a variety of hot and cold beverages, adhering to recipes and specified measured
- Ensure that all tasks are completed in accordance with statutory and company hygiene requirements
- Perform the duties of an usher by greeting and escorting guests to assigned seating section
- Maintain a high level of product knowledge and promote effective communication
- Complete all set-up duties in accordance with standard procedures and ensure general cleanliness and tidiness of work area
- Follow all dispensing measures as per procedures, and the necessary recording of waste
- Provide quality service to all customers in a timely and efficient manner
What we are looking for:
- Exceptional customer service skills
- Previous experience in Bars or Restaurants (highly regarded)
- Exceptional customer service and interpersonal skills
- Flexible availability across a 24/7 roster
- Current NSW RSA
About you:
As an expert in Food & Beverage or Customer Service, you understand the essence of delivering a world-class service. With exceptional communication skills and building a guest culture, you’re poised to excel in this role.
Your role will be pivotal in shaping the success of our Food & Beverage team at The Star. Join us in making a difference.??
What we can offer you
- FREE buffet meal with a new menu every day at our Employee Dining Room
- Uniform laundered and ready for you daily on property
- Free transport on Light Rail from Central to The Star
- $10/day parking available on property
- 30% staff discounts across our award-winning venues on all 3 of our properties
- Lifestyle and wellbeing discounts and benefits, including EAP & gym memberships
- The Star is an Employer of Choice for Gender Diversity awarded by WGEA
- Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender and Indigenous
- Career development, training, and courses via The Star Academy – limitless career opportunities?
- An organisation that values diversity, teamwork and being your best self?
Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.
Our culture
At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.
We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.
The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.
It's your time to SHINE!
Click on the link below to make your next career move with The Star.
