AddressAbout us:
YHA Australia offers unique, affordable, and sustainable accommodation across Australia. We are a for-purpose, membership-based organisation and have provided curious travellers with quality short-stay accommodation for over 80 years. Our mission is to help create a more open and accommodating world where life flourishes.
YHA Sydney Harbourour gateway property is currently seeking a Receptionist/Food & Beverage Attendant to join the team on a casual basis. In this busy and varied role, you will be utilising your amazing customer service skills to provide our members with the best experience whilst at the reception desk as well as supporting our cafe and rooftop bar. You will be motivated and hardworking with the “can-do attitude” which will see you thrive in the role.
Day-to-day duties include:
- Providing excellent customer service to property guests and contributing to the property's friendly and cheerful atmosphere.
- Answering guest queries and providing helpful local knowledge and recommendations.
- Preparing/serving of coffee, food and drinks including taking orders.
- Operating a point-of-sale terminal and EFTPOS machine.
- Maintaining service area to food safety standards.
- Ensuring property rules are adhered to and harmony is maintained.
- Resolving any guest concerns or disputes and escalating to relevant management when appropriate.
- Previous experience in front desk reception or customer service and accommodation industry.
- Demonstrated experience in food & Beverage either as a barista or bartender, or a willingness to learn.
- Good time management skills and the ability to work well under pressure
- Responsible Service of Alcohol Certification
- Excellent attention to detail & ability to follow instructions
- Flexible availability 24/7 roster including weekends and public holidays
- Candidate Referral Program
- Access to our Employee Assistance Program
- Yearly social events to the snowy mountains and other locations for team building
- Internal up-skilling training from our Learning & Development team
- Mental health wellbeing such as an employee assistance program
- Access to additional benefits and discounts as part of YHA’s national network
- Allow employees at YHA to celebrate culturally significant holidays that are unique to their cultural and personal beliefs
At YHA, you can expect to be treated with dignity and respect. We’re committed to creating a diverse and inclusive workplace environment.
- Gender Balance – empowering our people to access and enjoy the same opportunities to build great careers at YHA, regardless of gender or gender identity.
- Indigenous Australians – provide more opportunities for Aboriginal and/or Torres Strait Islander peoples, organisations, communities, and customers to engage with our business.
- Accessibility – improving the accessibility (physical or otherwise) of our properties, workplaces and digital platforms for team members, contractors, and guests with a disability.
- Flexible Working – supporting and empowering our people to balance their work and life commitments through a flexible working culture; and
- Pride – enabling our LGBTQIA+ community to be their authentic selves and grow at YHA
