Job Description:Fraud & Scams Officer - ContractorJoin our team and make a difference in combating fraud!How will I help?Bring your passion for customer service and play a vital role in protecting customers from fraudulent activities by helping to protect customers' financial transactions.As a Fraud Officer, your responsibilities will include:
- Detecting and managing card and digital fraud through inbound and outbound call handling.
- Conducting outbound calls to validate transactions, providing a complete customer experience.
- Assisting in the refinement of fraud detection rules and systems to minimize customer impact.
- Taking prompt action on fraud alerts, creating comprehensive fraud case files.
- Collecting relevant information to support investigations and prosecution.
You will play an important part in our mission to provide accurate and timely responses to fraud detection, ensuring the trust and satisfaction of our customers.
What's in it for me?In a word, lots!We value our employees and strive to provide a work environment that offers numerous benefits:
- Contractors can access Employee Banking Benefits like special banking, wealth and insurance offers.
- A supportive and inclusive workplace culture that values diversity and promotes collaboration.
- Access to innovative tools and technologies to enhance your productivity and decision-making.
- Flexibility in work arrangements, promoting a healthy work-life balance.
What do I need?To excel in this role, the following experience is required:
- Demonstrated experience in a customer service role, preferably within the banking or financial industry.
- Knowledge of banking products and services, such as transaction accounts and credit/debit cards.
- Excellent communication and interpersonal skills.
- Intermediate computer capability.
- Fraud knowledge (desirable).
- Ability to work a 24/7 rotating roster after the initial 7-week training and new starter period
A vital part of making our recruitment process more efficient are our Video Interviews. Please complete your video interview, when you receive the invitation, for your application to be considered.What is it like to work there?At Westpac, we aim to provide one big, supportive team to help us reach our vision to achieve our purpose of creating better futures together. Working with us you'll discover new ways of working. As an equal opportunity employer, we're proud to have created a culture where people can be their best, in an environment that values diversity and flexibility. And one where everyone belongs.Join our team and become an integral part of our efforts to combat fraud and protect our customers. Apply now to be a part of a dynamic and dedicated team working towards a secure banking experience.*Please note that this role will be contracted via Manpower, working onsite at WestpacDo you need reasonable adjustments during the recruitment process?At Westpac we are committed to providing a supportive culture and creating inclusive and accessible workplaces, branches, products and services for our customers, employees, and community.We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please email
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