AddressJob Status: Casual
Salary: Base wage of $24.89 per hour plus 23.3% Casual loading, 22% scaled penalties and 11% superannuation contributions
Applications Close: Sunday 7 July 2024, 11:59pm
Role Enquiries: Reema at ***********@sydneyoperahouse.com
An organisation where diversity of thought & experience is valued, supported & respected.
THE HOUSE
The Sydney Opera House occupies a unique place in the cultural landscape. It is a globally recognised Australian icon synonymous with inspiration and imagination, among the world’s busiest performing arts centres, one of the architectural wonders of the 20th century and the nation’s most visited tourism destination. Driving this incredible place is a team of passionate and dedicated people. Join us in shaping the Opera House’s future and be provided with opportunities to grow and develop while making a positive contribution to our community.
The Opera House is a living work of art. A place of possibility and wonder – on and off the stage. We bring people together to be uplifted, empowered and entertained. As set out in the Sydney Opera House Strategy 2024-26, our ambition is to be Everyone’s House. To make this real, we are focused on four themes:
- Everyone feels welcome here.
- We better understand and connect with the community.
- We are future ready.
- We lead and inspire positive change.
For more information about the Sydney Opera House please refer to our website.
YOUR NEW ROLE
This position is responsible for providing front-line customer service and is a key customer contact point for patrons attending performances on site and as such, has a significant impact on the customer experience. The position uses advanced customer service skills to warmly welcome, actively engage, warmly farewell and assist patrons with queries and problems during their visit to the Sydney Opera House. This role also provides assistance to patrons with accessible needs and ensures that the safety and well-being of all our customers remains our number one priority
Further detailed information about the role and its requirements can be obtained from the role description.
ARE YOU THE ONE?
Key Responsibilities/skills:
- Strong commitment to customer service with experience providing a high standard of professional customer service in a front-line service environment with good verbal communication and high standards of diplomacy.
- Ability to resolve problems in a fast-paced environment, often without immediate assistance or guidance from a supervisor.
- Experience in liaising with the general public and/or broad range of people from diverse cultures as well as people with disabilities.
- Availability to work at least four days/nights a week and to work outside of normal business hours including; late nights, public holidays, weekends and on the night of 31 December (New Year’s Eve).
- The role requires the ability to stand for long periods, lift weights of up to 10kg and involves frequent stair climbing.
- A valid Working With Children Check clearance.
THE PERKS
The Sydney Opera House gives you access to a fantastic range of benefits including:
- 10% off onsite food and beverage outlets like Opera Bar and First Nations restaurant Midden
- Flexible working arrangements.
- Access to a range of professional development programs and staff engagement initiatives.
- Staff community groups like SOH Pride, First Nations Staff Network, Sustainable Environmental Action Leaders (aka ‘SEALs’) and more.
- Fitness Passport & complimentary wellbeing programs including Pilates, yoga, circuit classes, physiotherapy sessions as well as other wellbeing initiatives.
- Working for an organisation with a 6 Star Green Star Performance Rating from the Green Building Council of Australia (GBCA).
- Working for an organisation who has committed to the United Nations Sustainable Development Goals
- Complimentary tickets to shows.
- And many more!
OUR FOCUS ON DIVERSITY, INCLUSION & BELONGING
We are an inclusive employer who recognises that everyone is unique. We welcome you for who you are – as you are, so if you require any adjustments to the recruitment process please email us at ***********@sydneyoperahouse.com so we can discuss this further. If you think you’d be a great fit but don’t necessarily tick every box of the role description, please still get in touch.
We welcome and encourage applications from First Nations people, recognising the value, unique skills, and knowledge that First Nations employees bring to the workplace. We welcome and encourage applications from people of all genders. We welcome and encourage applications from people who are d/Deaf and Disabled or with disability, from culturally and linguistically diverse backgrounds, neurodiverse, identify as LGBTIQ+ and from other underrepresented groups/communities.
Read more about our DI&B commitments outlined in our Strategy, which works hand in hand with the commitments in our longstanding Reconciliation, Accessibility and Environmental Action plans.
NEED TO WORK FLEXIBLY?
We know flexibility means different things to different people, let us know how we can best support you to be your best.
KEY DATES
Assessment Centre
If shortlisted for interview, you will be required to attend an in-person Assessment Centre on:
Friday, 12 July 2024 – (9:30 am to 12:00 pm or 1:30 pm to 4:00 pm)
Interview dates
Successful candidates from the Assessment Centre will then be invited for an interview, to be held on:
- Tuesday, 16 July 2024 (Morning or Afternoon)
- Wednesday, 17 July 2024 (Morning or Afternoon)
Training Dates
If you are successful in obtaining a position with us, you will be required to attend all of the paid, in-person training dates listed below:
- Monday. 5 August 2024 (9:00 am to 5:00 pm)
- Tuesday, 6 August 2024 (9:00 am to 5:00 pm)
- Wednesday, 7 August 2024 (9:00 am to 4:00 pm)
SOUND LIKE YOU? APPLY NOW
Your personal information is being collected to enable the Sydney Opera House to assess your suitability for appointment to the position you have applied for. This personal information will be managed in accordance with the Sydney Opera House Privacy Management Policy and Plan
Applicants are asked to please include their CV and cover letter with their applications In addition, applicants will be prompted to answer the following targeted questions in the online application platform.
- Describe a situation where you have used your communication and interpersonal skills to deliver quality customer service in an environment servicing a diverse range of customers with different needs, such as, people with disabilities, people from non-English speaking backgrounds, VIPs and regular patrons.
- Please give an example of how you have built and managed positive customer relationships and networks.
To be eligible to apply for this position, applicants must have existing Australian work rights. Any offer of employment will be subject to a satisfactory National Police Check and Pre-Employment Health Assessment. The assessment seeks information only relevant to performing the inherent requirements of the job, it remains strictly confidential and applicants will be informed of the result.
Applications will not be accepted from recruitment agencies
