Front Of House Officer

• Do you have a passion for customer service?
• Do you enjoy being part of a team which prides itself on exceptional service?
• Are you seeking to work for a diverse and flexible Local Government?
• Shifts are rostered according to event requirements, Monday - Sunday 
• Band 1 $37.92/hr (including 25% loading) plus superannuation

About us

Kingston Council’s collective focus is on delivering exceptional service that achieves our vision and meets community expectations.

We are an inclusive, resilient community with a thriving economy, where we all share a safe, sustainable environment. The City of Kingston is south-east of Melbourne and is approximately 20km from Melbourne's CBD. We employ over 1,450 people in a diverse range of roles including engineering, customer service, administration, finance, family, youth and children's services, sport and recreation, health, parks and gardens, planning, arts and management.

The Arts, Events and Libraries Department at the City of Kingston is focused on the delivery of industry leading contemporary programs, activities and events. Through innovation and continuous improvement, the department strives to provide high quality learning, recreational, social and cultural outcomes for our community.

The role

We are seeking motivated Front of House Officers to join our dynamic Arts and Culture Services team.

The incumbent will primarily work across Kingston Arts Centre and Kingston City Hall in Moorabbin and Shirley Burke Theatre in Parkdale.

Reporting to the Coordinator Front of House, the Front of House Officer is vital to the presentation and preparation of Arts and Cultural Services facilities. The role is responsible for cleaning of the venues, event set and pack up, ushering, tending bar and providing café and in room catering services where required. The incumbent will be required to interpret event set up plans and have a strong attention to detail.

About you

You will have:

• Proven customer service experience in front line services in Hospitality and/or Arts based environments and a strong attention to detail.
• A working knowledge front-of-house processes, procedures and equipment used in performing arts, exhibition, conference, seminar, meeting and/or function settings.
• Demonstrated experience in bar and/or barista service in a catering/hospitality environment.
• Proven experience in sales, cash handling, reconciling of floats and use of EFTPOS machines.
• Demonstrated experience in communicating with a diverse range of people to develop excellent working relationships.
• Demonstrated ability to follow instructions, work independently and as part of a team.

Previous applicants need not re-apply.  Successful applicants will be expected to make themselves available for shifts according to a roster over a seven-day period.

What we can offer

This is a casual position and will be required to work evenings, business hours and on weekends as rostered. The position may be required to work across multiple facilities within the Kingston municipality.

The City of Kingston is a committed child safe, equal opportunity employer and committed to reconciliation. We value the diversity of lived experience and are committed to creating a workplace where all employees feel safe, supported, and connected to perform at their best.

As an employee of the City of Kingston you will be part of an inclusive culture and have access to ongoing professional development and a range of employee benefits designed to promote a positive work/life balance including flexible working arrangements, wellbeing initiatives, discounted gym membership, social club events, paid parental leave, salary packaging, study/development assistance, employee assistance program (EAP) and discounted health insurance.

How to Apply

Current recruitment period: March – April 2024.

We are currently accepting applications across this period, with all applications to be assessed at the end of April 2024. Selected applicants will be invited to a group assessment centre in May 2024, with onboarding and training scheduled for June/July 2024 for successful applicants.

Don’t meet every single requirement for this role? Studies have shown women and those of underrepresented groups are less likely to apply for roles unless they meet every criterion. At Kingston City Council, we recognise that different experiences make for great community outcomes. If you are excited about this role, but your experience doesn’t perfectly align to the criteria we encourage you to click the APPLY button now and submit your application.

If you require further information after reviewing the position description available to download below, please contact James Dipnall, Coordinator Front of House on 0448 309 *** or *************@kingston.vic.gov.au.

Kingston Council will welcome applications from everyone including candidates from all backgrounds, identities, and experiences such as; Aboriginal and/or Torres Strait Islander peoples, Women, those identifies as part of LGBTIQA+ communities, culturally and linguistically diverse persons and persons with a disability.

To be considered for the role all applications must be submitted via our Careers recruitment portal.