Front Office

About us

Federal Group not only operates Wrest Point Hotel Casino and Country Club Tasmania Casino Resort, award-winning hotels MACq01, Saffire Freycinet and Henry Jones, but we also own Vantage Group which has 12 community hotels across Tasmania. While each of our businesses has its own iconic brand and signature products and experiences, together they represent the very best of Tasmania and share one goal - to deliver excellence in all that we do. We are proudly one of the state’s largest employers and are committed to continued investment in the people and places of Tasmania.

Join us and be part of our Front Office team at Wrest Point. We are an icon having celebrated 50 years as Tassie’s home of play. Located just outside of Hobart CBD, Wrest Point offers a range of dining, gaming, entertainment experiences and accommodations to our guests.

About the role

We are recruiting for experienced and motivated customer service stars on a casual basis. You will bring “Moments of Truth” to life in your day to day whilst providing our guests with engaging and personalised service. You’ll be rostered to meet the peak and flow of business demands and shifts will vary across a 7-day rotating roster including evenings, weekends and public holidays.

Duties

Your duties will include but not limited to:

• Perform all check-in and check-out tasks,
• Take online and phone reservations,
• Register guests and collecting necessary information (contact details and exact dates of their stay),
• Welcome guests upon their arrival and assign rooms,
• Provide information about our hotel, available rooms, rates and amenities, and
• Upsell additional facilities and services, when appropriate.

Skills & experience

• Previous experience in Front Office in a comparable hotel property,
• Excellent written and verbal communications skills,
• Natural ability to connect with guests, providing memorable experiences and exceeding guest expectations,
• Contributing positively to team culture, and
• Full driver’s licence

What to expect

• Above award rates on Wrest Point’s enterprise agreement,
• Exciting development and growth opportunities,
• Access to internal job opportunities within Federal Group,
• Free onsite parking and meal in staff canteen,
• Uniform and dry cleaning,
• Complimentary sessions with our Employee Assistance Program, and
• Staff discounts across eligible Federal Group properties and venues.

We value the diverse nature of our workforce and are an equal opportunity employer. If you are a genuine people person with a passion for Tourism in Tasmania and embrace excellence in everything you do, we would love to hear from you.

For more information, please contact Wrest Point Human Resources on 03 6221 1*** or email [emailprotected]. If this is an opportunity for you, click ‘Apply now'!

Applications close 11 April 2024.