AddressJoin Our Team
Are you a dedicated customer service professional with a passion for hospitality and delivering exceptional guest experiences? We have an exciting opportunity for a Front Office Assistant Manager to join our team and across our properties.
The Role
As a Front Office Assistant Manager, you will provide operational support to the Front Office Manager by overseeing the Front Office teams. You will be responsible for managing an effective team of professionals including completion of rosters, recruitment, and timesheets, identify opportunities to implement change, ensure customer feedback is promptly investigated and resolved fostering a positive outcome and be the face of the Front Office department.
About You
- Relevant tertiary qualifications and demonstrated experience in a supervisory or managerial role within the hospitality industry, preferably in Front Office operations.
- Demonstrated customer service professional with a passion for hospitality.
- Availability and capability of working days, nights, weekends, public holidays.
- Proficiency in hotel property management systems (Opera Cloud is preferred) and other relevant software applications.
- Strong leadership skills with the ability to motivate and develop a team.
- Excellent communication and interpersonal skills, with the ability to handle guest interactions with professionalism and tact.
- Strong problem-solving and decision-making abilities.
- Exceptional organisational and time management skills.
Why join us
- Permanent Full-time position.
- Attractive remuneration, negotiable based on qualifications, skills and experience.
- Assistance with relocation expenses considered ideal candidates.
- Idyllic location in tropical North Queensland.
- Uniforms supplied and laundered.
- Free car parking.
- Employee Assistance Program.
- Corporate discount on health insurance.
- Paid Parental Leave.
- Generous discounts across Morris Group.
- Permanent career opportunities with pathways into leadership and management levels and between sister properties around Australia.
About Us
The Ville is tropical North Queensland’s premier destination for dining, events, and entertainment; located in gorgeous Townsville boasting 300 days of sunshine every year. Rising from the edge of the Great Barrier Reef, The Ville combines casual sophistication with the vibrant, playful spirit of modern Australia. Featuring award winning restaurants, world-class facilities and entertainment, The Ville is one of Queensland’s hottest tourism destinations.
Ardo is a brand new $88 million dollar hotel. Its arrival brings elevated relaxation and rejuvenation to North Queensland’s premier leisure and entertainment precinct, nestled on the edge of the Coral Sea with uninterrupted views across to Magnetic Island. It’s sprawling hotel suites; world-class dining outlets – Marmor and Terasu; day spa; and signature rooftop pool deck and bar combine to celebrate the spirit of the tropics with unique Ardo flair.
Our parent company, Morris Group, also owns and operates a collection of hotels and luxury lodges in North Queensland including Orpheus Island Lodge, and Mt Mulligan Lodge, in addition to Morris Hospitality, a Melbourne-based hospitality company that operates some of the city’s most iconic hotels.
As part of Morris Group, we are passionate about driving sustainability action and being part of the shift toward a net zero future. That’s why sustainable practices are at the heart of everything we do. We live and breathe it so that future generations can enjoy all the spoils our region has to offer. We are continuously working toward group-wide goals that focus on People, Place, and Planet. We’re on a mission to find a better way to do the work we love to make a positive impact for the world around us.
We’re on the lookout for the best and brightest talent across every aspect of hospitality, tourism, corporate services, gaming, and everything in between to give our guests an unmatched holiday experience. If you are looking for a work environment that focusses on employee health and wellbeing, having fun, encourages teamwork and collaboration across all levels of the business and provides a challenge then we would love to hear from you.
How to Apply
To be considered for this role, please submit your cover letter and current CV outlining your suitability for this role.
Applications close: 9 June 2024
Sounds like you? Apply now!
Please note: Applicants must have eligible working rights in Australia.
Morris Group is an equal opportunity employer and welcomes people from diverse backgrounds and life experiences, including race, religion, gender identity or expression, sexual orientation, nationality, disability, or age.
