AddressAbout the Company
Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts and Cordis Hotels and Resorts brands. It is the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong.
The arrival of The Langham, Gold Coast & The Jewel Residences, managed by Langham has ushered in a new era of sophistication to Australia’s playground. Comprising 169 guest rooms and suites and 170 luxury apartments and located on absolute beachfront, The Langham, Gold Coast brings together modern amenities and rooms, a resort atmosphere, World-class dining venues, and superior conferencing & events facilities positioning it as the premier location to relax and be inspired.
The Langham, Gold Coast has an opportunity for a service-centric, professional and commercially intuitive Front Office /Assistant Front Office Managerto join our team and support our Guest Journey & Front Office Operations to position The Property as the leading luxury product in the market and beyond.
Key Responsibilities
As Front Office /Assistant Front Office Manager you will be responsible for the day-to day operations and strategic leadership of the Front Office Departments (Front Office, Guest Relations & Concierge) and work closely with the Reservations and Revenue Team. As the Front Office leader you will manage guest service requirements and planning in relation to guest arrivals, departures and requirements during their stay and contribute positively to revenue generation through upselling, loyalty programs and product knowledge.
As a guest-service leader and quality champion, you will consistently display a strong focus on guest service and the development of the skills of colleagues to ensure high quality product, service and guest satisfaction.
Qualifications & Skills
Our Front Office /Assistant Front Office Manager will be a true Luxury Hotelier – passionate about quality in all forms, from the product, to the service, team and delivery! To be successful in the role you will have been in the same or similar position at a luxury hotel and proven experience leading teams to meet a level of high performance across service, quality and operational commitments.
Other key attributes we are looking for include:
- Passion for service excellence and providing superior hospitality
- Authentic and Engaging Leadership Style
- Excellent interpersonal and communication skills
- Strong Commercial & Financial Acumen
- Good working knowledge of IT and Systems
- Tertiary Qualifications in Hotel/Hospitality/Business or similar
- Australian work rights
Be ready to Live fully with Langham
The Langham Hotels & Resorts offers current and future colleagues:
- Benchmarked and competitive remuneration
- Excellent Training Opportunities and Career Progression
- Complimentary Meals & Laundry
- 6 Complimentary Hotel Nights at LHG Hotel and Resorts each year
- A vast array of benefits and recognition incentives that focus on wellness, inclusion and sustainability.
