Front Office Clerk

Front Office Clerk- Night Duty

Accident and Emergency Administration

Peninsula Private Hospital, Langwarrin

• Casual position- Enjoy flexible hours for better work life balance!
• Enjoy flexible scheduling tailored to your preferences
• Unlock a diverse array of employee benefits and programs.

About the Role

We are looking for someone special who is flexible, highly organised and enthusiastic to join our Accident & Emergency Administrative team as Night Duty Office Clerk. This role also has the potential for some day and evening shifts.

As a team member, you will be at the heart of our administrative operations ensuring seamless coordination and support within our private Accident & Emergency department. Duties include (but not limited to):

• Adapting and being flexible to assist other areas of the business as needed, including attending the Front Reception and Emergency Reception, or addressing Patient Services inquiries.
• Welcoming and guiding visitors, handling phone and email inquiries with finesse and professionalism
• Efficiently checking-in patients and managing ambulance arrivals
• Proficiently handling cash and EFTPOS transactions and providing informed financial consent information
• Skillfully processing patient billing and liaising with third parties such as Medicare, DVA and Workcover
• Verifying fund coverage and generating self-funding quotes.
• Coordinating with a large and friendly clinical staff team to ensure a smooth patience experience
• Precise data entry using multiple computer systems to ensure patient information is updated
• Scanning patient documentation
• Providing various administrative support to relevant departments.

Your contribution makes a real impact!

In this role, you will report to the Front Office Manager and work closely with a supportive and respected team. 

About You

Your outstanding ability to thrive in both a team and independent work setting, often requiring quick thinking to meet daily challenges in a dynamic environment, is a valuable asset for this role.

You will also bring:

• Desired Qualification: Ideally a Certificate in Medical Terminology
• Tech Savvy: Previous experience with hospital mainframe systems and strong computer literacy including proficient keyboard and MS Office.
• Industry Experience: Previous roles in Hospital, Medical Reception, or Health Fund environments are highly desired
• Adaptability: Adept at navigating multiple computer systems in a fast paced setting.
• Keen Eye for Detail: Meticulous attention to detail, with the ability to work independently
• Time Management: Skilful at completing tasks within designated timeframes.

The ideal candidate will be exceptionally driven, adept at multitasking and will deliver outstanding customer service, all while maintaining a primary dedication to patient care even in a bustling environment.

Remuneration: On offer is base hourly rate ranging from $34.23 per hour + superannuation based on experience level and qualifications, exclusive of penalties or allowances.

The Hospital

Owned and operated by Ramsay Health Care, Australia's largest and most respected private hospital operator, Peninsula Private Hospital is an acute emergency, surgical, medical, cardiac and obstetric facility located in the bayside suburb of Frankston in Melbourne's southeast.

Ramsay Health Care is committed to Child Safety.  Details of our commitment are set out in our Code of Conduct, available at www.ramsayhealth.com

What’s in it for you?

Professional Advancement: Recognition, Rewards, Professional Development, and Employee referral programs. Free access to LinkedIn Learning, education scholarships and the Ramsay Leadership Academy to support career progression.

Discounts:  Ramsay Rewards - Access great deals at major retailers. Hospital, Allied Health & Pharmacy discounts - you’ll pay less for hospital cover and receive higher extras limits for things like General and Major Dental.

Health and Wellbeing: Flexible work opportunities with the ability to have a say in your roster, Flexible Leave Program, and a free Employee Assistance Program offering access to confidential counselling, coaching and support 24/7.

Leisure/Social/Financial: Discounts for leisure travel with selected Hotels, salary sacrifice opportunities e.g., airport lounge membership, self-education expenses, novated leasing and more.

*Please note casual employees may not be eligible for all benefits. 

To Apply

All applications must be lodged online. Applications made by recruitment agencies will not be considered.

Requirements

• Must be vaccinated against Covid-19 a vaccine approved by the Australian Technical Advisory Group on Immunisation
• Must provide a National Police check conducted within the previous 12 months
• Depending on the role, Ramsay may require a Working-With-Children check and proof of immunisation against infectious diseases, which may include Covid-19.

If you would like to discuss this opportunity, please contact Nicole Broukal via email at ********@ramsayhealth.com.au