Address A new Full Time position has arisen for an experienced and energetic Front Office Duty Manager to join our dedicated hotel management team!
Accommodation Packages available if relocating to Kalgoorlie!
The ideal candidate should possess the following attributes:
Hospitality experience within a Night Auditor, Team Leader, Supervisor or Duty Manager role.
Experience with a similar role within a hotel.
A passion for the hospitality industry and a desire to grow your career within a recognised Hotel Brand.
Previous experience and knowledge of Opera system.
Demonstrated conflict resolution skills.
A positive, team orientated approach with a passion for creating memorable hotel guest experiences.
Demonstrated ability to multi-task and meet deadlines.
Initiative, creativity and a resourcefulness attitude towards all facets of hotel operations.
Notable organisational skills and good communication skills at all levels.
Provide support and guidance to all relevant departments when required.
RSA Certification & Approved Manager license desirable
First Aid Certificate desirable
Flexibility to assist across all departments where necessary
The position entails a roster of 5 weekly shifts totaling 38 hours. Shifts will be a combination of day and night shifts. Flexibility around our 7 day operation is essential.
Key responsibilities:
• Optimise Hotel occupancy being aware of room’s availability and rates
• Assist and supervise the training and development of new staff
• Ensure that grooming standards are adhered to according to QT standards
• Ensure public areas are kept clean and tidy at all times
• Handle guest complaints professionally and politely
• Perform specified computer system maintenance as requested by Systems supervisor.
• Assist with check ins/check outs and porters duties when required
• Assist with Housekeeping duties as required
• Assist with Food & Beverage duties as required
• Assist with Conference & Events duties as required
• Assist with Night Auditor duties as required
• Attend to guest requests/requirements in a timely and efficient manner including but not limited to: reservations issues, in-room equipment/maintenance issues and housekeeping issues
• Undertake any other duties arising or as directed by the Department Head
• Maintain hotel security procedures in co-ordination with hotel security staff
• Ensure that shift is being run by the shift checklist
• Be aware of group and conference VIP arrivals/departures and that all preparations are made for them
• To have a high profile in the foyer, giving special recognition to regular/VIP guests
• Follow up with any outstanding emails & guest requests and communicate when completed
• Hotel walk around ensuring operating areas are performing and reporting on any issues
• Ensure compliance with all company policies and legal requirements
If you share our values, are passionate about driving a strong culture of success, and are seeking to develop a career with a rapidly growing hotel brand, then APPLY NOW.
Salary of $70,696.25-$74,117.95 depending on the candidate experience and qualifications
