Front Office - Guest Service Agent

Our team is passionate about our mountain and our people. If you thrive on the satisfaction of great customer care, being on the ball, being on time, are ready for a life-changing challenge and the chance to be part of a power-team – let’s talk! Mt Buller promises an ‘office’ like no other and yes, skiing and boarding is part of the experience with a season pass just one of the perks of working with us. You’ll be up for pulling together with your crew, bunking in shared accommodation and the unpredictability and unique challenges of the alpine environment.

This is an ideal opportunity for self-motivated, enthusiastic customer focused individuals to join our small team based at Mt Buller. Applicants must be willing to work flexible hours.

As a Guest Service representative, you will be the first point of contact for the majority of our guests, you will be expected to maintain a pleasant and professional manner. Guest service is of the highest importance for all BSL staff and everyone is expected to wear a smile to work.

Job Duties include, but are not limited to:

• Professionally and enthusiastically answering guest inquiries, both in-house and upcoming.
• Providing guests with extensive information about Mt Buller, including accommodation, snow products, transport and activities
• Organising and sending pre-arrival information to guests
• Pre-Arrival and Post-Departure apartment checks
• Responding promptly to all guests' requests, enquiries and complaints
• Liaising with Housekeeping, Reservations and Maintenance teams
• Follow all company standards in regards to safety protocol, cash management and standard operating procedures
• Assisting Mt Buller Chalet Hotel Reception on a needs basis.

We're looking for people with:

• A minimum of 12 months experience in an accommodation environment, i.e. housekeeping, hotel reception or reservations - preferred
• Proven experience in a customer service role - required
• Excellent communication and active listening skills, including the ability to speak, read and write fluently in English – required
• Ability to work well under pressure and maintain excellent accuracy and attention to detail - required
• Computer proficiency, including ability to easily and efficiently navigate and toggle between multiple screens, talk and type simultaneously, and troubleshoot basic computer issues - required
• Passion for and understanding of ski, resort and tourism industry - preferred
• Commitment to providing excellent customer service - required
• Ability to multitask and work independently - required
• Ability to work a flexible schedule; apartments are open 7 days a week and hours vary – required

We are single-minded about delivering the best possible mountain experiences for our guests and our team. We will deliver training, opportunity and support and invite you to join us.

Don’t miss your chance to join our team this winter and create some unforgettable memories for yourself and our guests. www.bullerjobs.com.au

Buller Ski Lifts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or any other status protected by applicable law.