Front Office Manager

Go where opportunity is always on.

Stunning Beachfront property, Club Wyndham Resort Dunsborough located between the beautiful townships of Busselton and Dunsborough. Recently refurbished studio, one & two-bedrooms, these stunning apartments are something to be proud of.  The resort features an onsite restaurant, pool, and tennis Court, with ample space to wonder the meticulously manicured gardens. 

An exciting opportunity for a passionate, customer experienced focused leader has arisen at our beautiful resort. Do you have exceptional leadership qualities such as passion, great communication, accountability, innovation, and flexibility, then this could be perfect for you. Our next Front Office Manager will drive a team who are already ambitious, customer focused and motivated, the one thing they need is a supportive and driven leader to guide them to excellence. 

How You’ll Shine

The Front Office Manager will be responsible for the following:

• Management of the hotel Front Office operation to achieve a reputation as a market leader in individualised customer focused service.
• Effective supervision of all reservations, guest arrivals and departures ensuring that room allocations and check in/check out processes follow set procedures and are customer and quality focused.
• Full utilisation of the Front Office system ensuring accuracy in use and a range of accurate reports to meet operational needs are produced.
• Supervision of lobby services, ensuring guest arrivals and departures are as efficient as possible.
• Regular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority.
• Operation of an effective night audit function, receivables and reporting. Accuracy and attention to detail of this daily function being paramount while maintaining customer focus.
• Preparation of Front Office recurring reports, commenting on key performance indicators.
• Support Housekeeping to ensure room cleanliness standards are maintained while meeting productivity goals.
• Support Maintenance to ensure room standards, public areas, resort assets are maintained while meeting productivity goals.
• Ensure public areas are clean and well presented with regular monitoring. Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.
• Adherence to WHS and Compliance procedures and policies

How You’ll Be Rewarded

Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:

• Salary up to $75k per annum subject to experience
• Short Term Onsite Accommodation for Relocation
• Subsidized Private Health Insurance
• International Hotel Group with Training and Development Programs
• $1,500 Sign on & Stay Bonus*
• Birthday leave
• discounted hotel stays across Australia, Fiji, New Zealand

What You’ll Bring

To be successful in this role, you will be:

• Work experience as a Front Office Manager or similar role within a hotel environment. 
• Self-motivated with genuine passion for hospitality and guest experience 
• Experience supervising, training and motivating staff 
• Confident in creating rosters and adhering to wage control 
• Confident interpreting and generating reports as well as reviewing daily occupancies to ensure smooth operations  
• Well presented with an eye for detail and strong organisational skills 
• Calm and professional demeanor in all instances, confident in conflict resolution and complaint handling 
• Solid Rooms Division knowledge
• Excellent time management and communication skills including rapport building between internal and external stakeholders 
• Proven ability to act independently on all matters relating to team and guest safety and wellbeing in the absence of senior management 
• Ability to work unsupervised
• Flexibility to work on a rotating roster including weekends and public holidays
• Undergo regular training
• Professional and punctual
• Team player with a high level of self-motivation

Wyndham Destinations Asia Pacific develops, markets and sells vacation ownership interests in a network of 51 resorts across Australia, New Zealand, Fiji, Bali, Thailand, Hawaii, Japan and Europe and serves more than 60,000 vacation owners in Club Wyndham South Pacific. Wyndham Destinations Asia Pacific is a division of Wyndham Destinations (NYSE: WYND) the world’s largest vacation ownership and exchange company with more than 25,000 associates worldwide. The Pacific corporate offices are located on the Gold Coast in Australia. Across the Asia Pacific region, we have offices in Singapore, Shanghai, Indonesia, Thailand, Japan and Clark in the Philippines.