Front Office Manager - Dido - Karratha

The Opportunity:

Exciting opportunities exist for an experienced Front Office Manager/Accommodation Manager to work an amazing work/life balance 5&2 roster, Drive-In-Drive-Out from Karratha.

Reporting to the Village Manager, the primary objective of this role is to effectively manage the entire Front Office Department in line with ISS standards and contractual agreements.

• Completive Salary ranging from $85,000 - $90,000 + Super.
• Working 5 days on, 2 days off roster, DIDO from Karratha

The Position:

The Front Office Manager are responsible for managing the day-to-day operations for their assigned department. This includes ensuring all Occupational Health and Safety, Hygiene, Environmental and Quality Standards are met by staff.

ISS is seeking an experienced Administration Supervisor to lead our on-site department, provide an excellent administrative and customer service, while ensuring all contractual obligations are met.

What we are looking for:

• Previous experience in similar role/ Hospitality management
• Implement and control the department budget.
• Implement and review service standards.
• Assist the Human Resources team in the recruitment and selection of team members.
• Ensure effectiveness of training, performance evaluations and counselling of staff for the department.
• Oversee daily operations of the accommodation facility including guest relations, front desk service, housekeeping, and maintenance.
• Develop, manage, and adhere to the accommodation’s budget, including cost control and revenue optimization.
• Handle customer service issues, resolve problems, and provide hands-on support during peak times or emergencies.
• Ensure compliance with all health and safety regulations.
• Implement and maintain quality assurance programs to ensure guest satisfaction and adherence to industry standards.
• Regularly report to upper management on the accommodation’s performance, including guest feedback and financial details.
• Forge and maintain relationships with vendors, local community leaders, and other relevant stakeholders.
• Innovate and implement new procedures and features to enhance operational efficiency and guest satisfaction.
• Ensure a strong interface with Front Office and other managers as required.
• You will be required to provide leadership, support and coordinate site staff in maintaining a customer focused and safe working environment.
• As you will be in constant contact with senior executives and external representatives, you will display polished presentation and communication abilities.
• Proven leadership skills are an essential requirement of the role as is a strong decision-making capability.
• Police Clearance or willing to obtain one and medically fit to pass pre-employment medical.
• Manage and lead the Front Office team, ensuring consistent delivery of outstanding customer service and efficient operations.
• Lead the Front Office team and ensure adherence to company policies and standards.
• Oversee all aspects of guest check-in and check-out processes, ensuring a smooth and personalized experience for every visitor.
• Monitor and analyse key performance indicators, such as guest satisfaction scores, occupancy rates, and revenue metrics, to identify areas for improvement. 
• Implement strategies to enhance operational efficiency.
• Collaborate with other departments, including housekeeping, maintenance, and food and beverage, to ensure seamless service delivery.
• Resolve any guest concerns or issues in a timely and professional manner.
• Knowledge of INX & RMS beneficial

What you will get in return:

• All meals, accommodation and uniform provided whilst on site.
• Mental, financial and physical health support programs.
• Great team culture in a global business that nurtures talent has a commitment to a diverse and inclusive workforce.
• Ongoing support and training with opportunities to grow at a global company.

 Our Benefits:

• Competitive salary packaging.
• On-going professional development.
• Highly supportive team environment.
• Opportunities for promotion and career progression.

Who is ISS?

ISS is a leading global workplace experience and facility management company. In partnership with customers, ISS drives the engagement and well-being of people, minimises the impact on the environment, and protects and maintains property.

Across Australia and New Zealand, ISS provide services within a wide range of sectors including Resources, Aviation, Healthcare, Education and Business & Industry. We are seeking value-orientated people to join our local team of 17,000 service professionals, who can help us realise our Purpose of:

“Connecting People and Places to Make the World Work Better”.

ISS IS A PLACE TO BE YOU

We have ambitious goals for how we work, how we impact our surroundings and how we treat our people. It’s you that makes the difference to making amazing places, and we believe everyone can influence change for the better.

ISS IS A PLACE TO BE WHO YOU ARE Every ISS employee, or “Placemaker,” is part of both a diverse team and global community of colleagues where different skills, personalities, and life choices are acknowledged and celebrated as part of a positive, inclusive environment. ISS teams come together to care for clients and colleagues, championing talents and uniting with trust in a place open to the true self.

ISS IS A PLACE TO BECOME WHAT YOU WANT

ISS is a global workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable – delivered to high standards by people who care.

ISS IS A PLACE TO BECOME PART OF SOMETHING BIGGER

With over 485,000 employees throughout 46 countries ISS is a company of belonging.

” Connecting People and Places to Make the World Work Better”. 

If you are interested in this role, please apply now! These roles are currently available, and we will commence screening immediately.

ISS is passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with a disability, people from different cultural backgrounds and lesbian, gay, bisexual, transgender, intersex, queer and asexual (LGBTIQA+) people.

We are an ethical employer, recognised by the industry for paying fairly and ensuring a safe working environment for all our staff.