Front Office Supervisor - Discovery Parks - Mount Surprise

About Us
G'day Group
G'day Group is the undisputed leader in regional travel, with over 85 properties and a network of over 300 parks across Australia's most sensational destinations. We have a range of the best accommodation to bring people, places, and communities closer together.
Mount Surprise
Say g'day to more of Australia and join us at Discovery Mount Surprise, home to one of the world's longest lava-tube cave systems, formed over 190,000 years ago. This tourism icon is on the doorstep of a world-class geological phenomenon, and just three and a half hours by car from Cairns, easily accessible from the Savannah Way. Join our team in Tropical Far North Queensland and explore this authentic outback experience with various cabins and camper sites - the perfect setting to connect people to nature, networks and communities.
The Role
The Front Office Supervisor is key to our Front Office Team at Mount Surprise, having full responsibility for the venue/site's operations and leadership whilst on shift. This role also provides key support to Management through monitoring and leading the operational activities and ensuring team members provide exceptional customer service in line with our guest path service standards.
To be successful in this role you will have:

• At least 2 years' experience as a Front Office Supervisor
• 2-3 years managing a diverse team to achieve high guest satisfaction and meet business objectives.
• A proven background working in a high-volume customer facing service environment with high quality standard
• A flexible attitude to work roster including weekends and public holidays.
• Great understanding of financial reporting
• Experience in training GSA's
• Experience using NewBook and RMS preferred

We are seeking an individual with a positive attitude, a wonderful work ethic & passion for the Resort lifestyle. You are professional, your guest satisfaction skills are second-to-none & you have a genuine desire to progress your career & thrive with Discovery.
We believe in creating experiences that people will always want more of. Inspiring and share worthy, the real stuff memories are made of.
Benefits

• Discounted accommodation for you, your family & friends across the 300 G'Day Group network of holiday parks and resorts
• Discounted products from our G'Day Rewards Partners including gym memberships, flights, petrol, car and camper van hire and more!
• Access to our Employee Assistance Program
• Opportunity to see Australia and grow your career at resorts all over the country
• Great package on offer!

The way we manage our environmental and social responsibilities has a far-reaching impact. We're strongly committed to growing with care through supporting our people, giving back to the communities we operate in, and protecting our environment.
This is a remote role, where you will be living and working at Undara. As such, please consider the reality of living in a remote location for an extended period of time. G'day Group offers competitive remuneration and remote living benefits. We also offer career development and learning opportunities including structured training programs and on the job experience and mentoring.
***Note: Discovery Parks will be closed for the Christmas period between 23 December 2023 and 7 January 2024. Candidates will be contacted after 8 January 2024.
Discover more to life - APPLY NOW!
This role includes extensive manual handling tasks including lifting up to 20kg kneeling and squatting, as well as handling chemicals and utilising machinery
**Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance to disclose any criminal offences or charges.