Front Office Supervisor

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous Hotels, Resorts and Residential Apartment buildings throughout Australia and New Zealand.

We are looking to appoint a Front Office Supervisor at our Oaks Sydney Goldsbrough Suites on a Full-Time basis. This is an exciting opportunity for an experienced customer service professional to join an amazing team with excellent benefits available. 

About the role:

• Guide & support the team in providing outstanding guest welcoming and experiences
• Act as a role model, sharing your expertise and continually inspiring the team
• Ensure daily tasks are completed accurately and in a timely manner
• Conduct guest arrivals and departures
• Resolve & respond to guest complaints in a timely and professional manner

To be successful you will have:

• Extensive experience working within a Hotel/ Resort environment
• Exceptional customer service skills and an unwavering positive attitude
• Ability to manage time effectively
• Professional presentation essential
• Availability to work weekends if required

Join our positive and vibrant team and be rewarded with these team benefits:  

• 50% discounts on accommodation across all Minor Hotel brands in AUS and NZ
• Discount when you visit any of our restaurants, cafes, bars and wellness retreats
• Discounts on 530 Minor hotels and F&B outlets across the globe
• 50% off The Coffee Club VIP membership
• Furniture, Australia Zoo, Medibank insurance discounts
• Secondments and promotion opportunities across Minor Hotel globally
• Career progression & education assistance
• Additional paid leave including Birthday and Study leave
• Wellbeing programs (Uprise)
• Reward & Recognition programs
• Team member referral program
• Uniform provided and laundry allowance for Front Office roles

Joining Minor means you become a partner in a diverse, expanding global organization with limitless opportunities to thrive and achieve. Minor International includes three key business units: Minor Hotels, Minor Food, and Minor Lifestyle. With a team of over 66,000 and operating over 60 countries Minor International is one of the fastest growing hospitality, restaurant and lifestyle companies in the Asia Pacific Region.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.