G’day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2000 people Australia-wide, G’day Group has the largest park network in the country, offering an amazing customer journey.
The RoleWe are seeking a Front Office Supervisor to be the welcoming face of our park. Your duties include but are not limited to:
- Providing a high standard of customer service
- Processing guest check-ins and outs
- Accurately using the park booking system to make reservations and manage accounts
- Coordinate with the Housekeeping/Grounds team to track readiness of accommodation
- Supply guests information regarding property and local areas of interest
- Completing the day-to-day office administration
- Maintain excellent relationships with the park teams, residents and guests
To be successful in this role you will have:
- Previous Front Office experience within the hospitality industry
- Passionate about delivering exceptional Guest experience
- Proficient computer skills, including knowledge of RMS or comparable Reservation Booking System
- Excellent communication, interpersonal & problem solving skills.
- Ability to handle cash transactions accurately.
- Strong organisational skills and attention to detail.
- Enthusiastic and positive attitude.
- Flexibility to work weekends, public holidays, and evenings as needed.
- Two on call shifts per week and ability to take responsibility during Park Management annual leave periods.
- Current drivers license essential
- Discounts on accommodation at over 300 G'day holiday parks
- Service recognition awards
- Professional growth opportunities
- Employee Assistance Program
If you're ready to embark on this exciting journey with us - APPLY NOW!
Before receiving a job offer, candidates must consent to a Federal Police Clearance for criminal records. Additionally, a valid Working with Children's Check specific to the state is required.
This role may require heavy lifting (up to 20kg), kneeling, squatting, and working with chemicals and machinery.