Front Office Supervisor

G’day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2000 people Australia-wide, G’day Group has the largest park network in the country, offering an amazing customer journey.

We are seeking a Front Office Supervisor to be the welcoming face of our park. Your duties include but are not limited to:

• Providing a high standard of customer service
• Processing guest check-ins and outs
• Accurately using the park booking system to make reservations and manage accounts
• Coordinate with the Housekeeping/Grounds team to track readiness of accommodation
• Supply guests information regarding property and local areas of interest
• Completing the day-to-day office administration
• Maintain excellent relationships with the park teams, residents and guests

To be successful in this role you will have:

• Previous Front Office experience within the hospitality industry
• Passionate about delivering exceptional Guest experience
• Proficient computer skills, including knowledge of RMS or comparable Reservation Booking System
• Excellent communication, interpersonal & problem solving skills.
• Ability to handle cash transactions accurately.
• Strong organisational skills and attention to detail.
• Enthusiastic and positive attitude.
• Flexibility to work weekends, public holidays, and evenings as needed.
• Two on call shifts per week and ability to take responsibility during Park Management annual leave periods.
• Current drivers license essential

• Discounts on accommodation at over 300 G'day holiday parks
• Service recognition awards
• Professional growth opportunities
• Employee Assistance Program

If you're ready to embark on this exciting journey with us - APPLY NOW!

Before receiving a job offer, candidates must consent to a Federal Police Clearance for criminal records. Additionally, a valid Working with Children's Check specific to the state is required.

This role may require heavy lifting (up to 20kg), kneeling, squatting, and working with chemicals and machinery.