AddressAn exciting opportunity exists for a permanent, part time Frontline Service Officer to join Isaac Regional Council's Planning, Environment & Community Services Directorate based in Glenden. Reporting to the Community Hub Area Leader – East, this position is responsible for providing effective and courteous delivery of library and customer focused functions to the Isaac Region communities.
The successful applicant will be primarily located in Middlemount but will be subject to travel throughout the Region and may include overnight stays in Council accommodation. We are looking for a person who is passionate about providing exemplary customer experience and delivering Library programs. Duties will include (but not limited to):
Library
- Develop, lead and deliver lifelong learning programs and activities
- Undertake library resource loans, reference queries using library management system
- Contribute to the daily operations of a library
- Managing incoming calls and customer service inquiries
- Identifying and fulfilling customer needs to achieve satisfaction
- Handling complaints, providing appropriate solutions and alternatives
- Accurate Receipting and Cash handling
- Demonstrated experience in the delivery of high-level customer service and/or library services
- Demonstrated experience in developing and delivering lifelong learning programs/events
- High level experience and knowledge of Microsoft Office suite.
- Experience in using technology
- Ability to work as a team and autonomously
- Blue Card from the Commission for Children, Young People and Child Guardian, or ability to obtain prior to commencement
- Salary $36.95 – 40.57 per hour (Stream A, Level 2 – Level 3)
- Permanent Position
- Part time – 36 Hours per fortnight
- 5 weeks annual leave @ 17.5% loading pro rata;
- Up to 13.5% super in accordance with IRC’s Certified Agreement;
- Exclusive access for you and your immediate family to our Employee Assistance Program, facilitated through Gryphon Psychology;
- Discounted Corporate Health Cover through multiple providers with competitive extras and coverage benefit;
For more details on these positions contact the Acting Manager Community Hubs, during business hours. Ms Leanne Hardie on 07 4846 3*** / Email *************@isaac.qld.gov.au
Please express your interest by submitting a current resume and a cover letter, including:
- Why you believe you could fulfil this role (skills/ qualifications/ experience)
- Demonstrated familiarity with the role or similar
- Motivation to apply for the position.
IRC has the right to commence the recruitment process prior to the closing date.
Applications Close: COB Sunday 21 January 2024
Isaac Regional Council is an equal opportunity employer and encourages women, Aboriginal and/or Torres Strait Islander people and disadvantaged job seekers to apply. Only people with the right to work in Australia may apply for this position.
