Client Services Officer, Sport

• $70,680 to $74,360
• Fixed-term, full-time
• Gardens Point

• Reference number: 24545
• Term: Fixed-term, full-time basis for 2 years
• Remuneration: $83,644 to $87,999 pa (HEW4) (inclusive of $70,680 to $74,360 salary pa, 17% superannuation and 17.5% recreation leave loading)
• Location: Gardens Point
• Open to: Current staff members of QUT who have unrestricted work rights in Australia for the duration of the fixed-term appointment. In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people who are not QUT staff are also eligible and encouraged to apply. Please note that current staff wishing to be considered for secondment to this position must seek prior approval from their supervisor before submitting an application.

We are seeking a Client Services Officer to join Student Services, Student Services and Wellbeing, Administrative Division.

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About us

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

The Student Services and Wellbeing portfolio leads the university-wide strategy and coordination of all non-academic matters related to the student experience. The portfolio of Student Services and Wellbeing delivers a range of services across the student life cycle, as well as providing advice and leadership to the university on a broad range of student and staff matters, including social justice and public policy.

The departments within the portfolio include: Student Administration, Student Engagement, Equity, Student Services and Health, Safety & Environment (HSE) and Sport. The portfolio also has strong links to and works closely with QUT’s Oodgeroo Unit, Student Success Group and Human Resources.
The portfolio is focused on delivering services to support the university’s commitment to an exceptional student experience, leading to positive outcomes in success, retention and completion. This includes developing a campus culture which is inclusive, safe, and respectful for all students and staff.

Student Engagement comprises of HiQ Contact Centre and Service Points, Future Student & Conversion, Engagement teams, and works closely with Sport. HiQ is the university’s contact point for members of the public, staff, prospective and current student enquiries and support services. Services to students and staff include general information, IT support, Library, and student administration. Engagement with future students and their orientation to the QUT student experience is a core focus of Student Engagement. The Engagement team is responsible for delivering co-curricular programs that further build QUT’s sense of community and support students to develop their professional identity, networks, and employability. QUT sport has strategic and operational oversight of sport activities and programs at QUT..

What you need to succeed

1. Education, training and/or experience equivalent to completion of an Associate Diploma level qualification with relevant work experience in a Sporting Facility.
2. Demonstrated ability to provide quality customer service in a health and fitness customer-orientated, team-based environment, including attending promptly and courteously to customer requests with a high degree of attention to detail.
3. Excellent organizational and time management skills.
4. Well-developed interpersonal and oral communication skills with demonstrated ability to communicate effectively with a range of people at all levels and from culturally diverse backgrounds.
5. Ability to work effectively in a team environment and independently.
6. Proficient in the use of Microsoft Office and other relevant computer systems.

Life at QUT

We're committed to building a culture that fosters connection between people and purpose. Beyond personal and professional fulfillment, a career at QUT offers:

• A healthy work-life balance with a blend of on-campus and off-campus work arrangements for applicable positions. 
• Competitive remuneration with up to 17% superannuation and leave loading of 17.5%. 
• Generous maternity leave including primary carer parental leave of up to 26 weeks (including 17% super). 
• Stay healthy with Fitness Passport and enjoy discounted rates on private health insurance. 
• Purchased Leave Scheme - up to 8 extra weeks. 
• Salary Packaging Scheme for additional superannuation contributions, vehicle leasing, and on-campus services such as childcare, parking, and gyms. 
• Numerous opportunities for professional development including leadership programs and workshops, and our study assistance scheme.
• Commitment to our Indigenous Australian staff  through initiatives such as the Indigenous Australian Staff Network, Cultural and Ceremonial Leave, Staff Development Workshops, and representation on university committees. 

As part of our commitment to fostering an inclusive workplace, we proudly support our Indigenous Australians Employment Strategy, aiming for an Indigenous Australian workforce participation of 3.6%. We extend a warm invitation to Aboriginal Australians and Torres Strait Islander people to join us in pursuing a rewarding career at QUT.

View the job details at: https://qut.nga.net.au/?jati=04B24397-8392-E334-8A15-DAD61D11BCB1

Job opens: 13-Jun-2024

Applications Close: 30-Jun-2024 at 11.30pm

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