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Form of workWork in a friendly team environment surrounded by cats and dogs!
If you are a customer focused pet lover, with customer service & admin experience, Hanrob has the job for you. Be the face of our Pet Hotel located in Eagle Farm as our Full-time or Part-time Receptionist.
About Us
We are the pet lover’s choice! Hanrob are passionate pet people and we strive to deliver health, happiness, and improved wellbeing to Australian pet families. From humble beginnings at our flagship Pet Hotel in Heathcote, NSW, we are now the leading professional in the pet service industry.
The business now has nine locations across the country offering pet boarding, dog training, specialist pet retail and doggy day-care. In addition, we offer tailored services in animal transportation, and provide vocational education programs through our RTO, inspiring the future of professional pet careers.
With 40 years of experience and over 250 powerful pet loving staff, we are making leaps and bounds in the pet industry as we continue to lead the future of pet services in Australia.
About the Role
We are looking for two dedicated customer service representatives for our Reception at our Eagle Farm Pet Hotel.
The permanent full-time role on offer is 38 hours per week with five shifts across Tuesday to Saturday from 7am to 6:30pm.
The permanent part-time role on offer is a minimum of 28.5 hours per week with four shifts across across Thursday, Friday, Sunday, and Monday between 7am and 6:30pm.
Hours can vary dependant on business needs. This role ensures customers feel nurtured and confident in our ability to care for their furry family members. Providing administration & reservations services to our guest's owners & support to our Pet Care team.
In this role you will be responsible for:
- Welcoming pets & their owners into the Pet Hotel delivering a 5-star experience.
- Checking our furry guests in and out.
- Managing the phones to take bookings and answer telephone enquiries.
- Drive retail sales via referencing products to suit pet owner needs.
- Running front-of-house reception and general administration duties, including data entry & payment processing.
- Providing excellent customer service and continually finding ways of improving the customer experience.
- Maintaining high quality guest services, including keeping owners up to date during their pet's stay.
About You
To be successful in this role, you will be an administration/customer service professional who has:
- A bubbly personality and genuine love and affection for cats & dogs.
- 2 years' reception, administration or customer service experience, preferably in the animal, travel, reservations or tourism industry.
- Accurate administrative skills and strong attention to detail.
- Motivation to deliver amazing experiences to our customers.
- Excellent customer service & communication skills and a professional phone manner.
- Desire and skill to achieve positive outcomes for both customers and fellow team members.
- Ability to work calmly in a fast-paced environment by using exceptional time management and organisational skills.
- Demonstrated experience with Microsoft office, and can easily adapt to new systems such as financial & reservations platforms.
- A positive attitude and willingness to help others so that the whole team succeeds
Additionally you will:
- Be committed to working safely, and following Standard Operating Procedures.
- Hold a drivers license and have own car to get to and from work (public transport is limited).
- Have unrestricted rights to work in Australia.
The Benefits
- Work with animals every day!
- Free onsite parking.
- Full training and support in a friendly team environment.
- Genuine career progression opportunities with a national organisation.
- Employee Assistance Program (EAP).
- Employee discounts on a range of Hanrob products and services as well as computers, electronics, health insurance, travel packages, and much more…
