Company DescriptionAt Accor, creating exceptional guest experiences is an obsession. Everything we do, we do to ensure our guests Feel Welcome and Feel Valued. With over 4,000 properties across 90 countries, we are a true international brand.Pullman, Novotel and Ibis Hotels Sydney Olympic Park form part of the most unique Hotel precinct in NSW, being home to major sporting, music and entertainment events. We offer exceptional opportunities for career development across much-loved brands ranging from renowned five-star luxury hotels to economy lodgings.Our passion? Service and achievement beyond limits. Our promise? Recognise each person's value, the talent they bring to the group and to make them a proactive part of their own development
Job DescriptionBe in the heart of it all by joining our
Front Office team of our Pullman Hotel!Reporting to the
Front Office Manager, our Guest Service Agents are primarily responsible for providing welcoming and efficient service for our Guest’s registration and departure.What does a Guest Service Agent's role entail?
- Provide quality service to our Guests, responding to requests promptly, efficiently and courteously during their check in, check out and throughout their stay.
- Maintain accurate Guest accounts, ensuring all charges are accurate and posted in a timely manner.
- Attend to incoming calls via the switchboard in a professional and polite manner.
- Maintain strict security procedures, ensuring Guest confidentiality and safety.
Qualifications- Experience in a Front Office, preferably in 5 star hotels.
- Demonstrated ability to ‘surprise’ and delight our guests.
- Confidence and ability to approach people to initiate conversations.
- Flexibility to work varied shifts, including weekends and Public Holidays as per business demands.
- Outstanding communication skills, both oral & written
- Must hold unlimited work rights in Australia.
- Has a valid drivers license
Above all else you will strive to excel in your field as you demonstrate the ability to act as a true ambassador for our Hotel.
Additional InformationLocated in the Heart of NSWs most exciting entertainment precinct – and home to Accor Stadium – you’ll receive fully laundered uniforms, fantastic career and development opportunities, access to Accor Academy and Typsy training platforms, wellness benefits, hotel discounts, worldwide benefits.
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