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Form of workJOB DESCRIPTION:
At House of CB, our Sales Associates are empowered, dedicated and responsible for providing a high standard of customer service and an unforgettable shopping experience. Whether it be on the sales floor, in the fitting room or at our till point - our Sales Associates will work together as a team to contribute towards the sales and profit in the store.
Customer Experience:
• Create a positive, welcoming, and personalised shopping experience through assisting customers at all touchpoints to deliver an exceptional level of customer service and satisfaction.
• Maintain excellent brand, product and promotional knowledge to actively advise and inspire customers about our garments and exceed their expectations.
Sales & Profit:
• Consistently achieve and exceed daily and weekly sales targets.
• Maintain good knowledge of store KPI’s.
Visual & Merchandising:
• Maintain presentation standards and ensure the store always reflects HOCB visual guidelines.
• Assist with replenishment, delivery and organisation tasks.
People & Culture:
• Work as part of an inclusive and diverse team to collectively support the needs of customers and the Company.
• Positively represent HOCB through promoting a dedicated and luxurious environment.
• Follow health and safety routines to maintain the overall safety and well-being of our customers and colleagues.
WHAT WE ARE LOOKING FOR:
• 1+ years retail experience in a fast-paced environment
• Dedicated to providing outstanding customer service
• Flexibility in working hours with weekend availability
• Holds initiative and works with a sense of urgency
WHAT WE OFFER
Brand discount
Monthly bonus for eligible employees
Employee development programme
