AddressAbout the business and the role
Townsville Yacht Club offers a range of quality services to our valued members and guests including functions, conferences, weddings, christenings, wakes and Sailing & boating events. We trade 5 days a week from Wednesday to Sunday offering excellent facilities including a licensed restaurant, bar and function spaces.
An opportunity has become available for a passionate, hands-on Function Supervisor / Coordinator to join our Food and Beverage team to help deliver a superior functions and events experience at Townsville Yacht Club.
As Function Supervisor / Coordinator you will work closely with our Administration Manager, Restaurant Manager and Head Chef to ensure seamless delivery of functions from start to finish. The role will be broken up into administration tasks, customer liaison both face to face and by telephone, staff meetings and hands-on delivery of functions and events as well as general bar and restaurant service.
You will handle all incoming enquiries and work closely with the Food and Beverage team to create new events for our members and guests. This role works a varied roster from Tuesday to Saturday with flexibility to meeting customer needs and when not supervising functions or assisting in the bar and restaurant you will be seated at our Reception desk as the first point of contact for all members and guests.
Your responsibilities may include:
- Provide prompt, friendly, customer focused service to patrons
- Answering all incoming phone calls, including redirection, answering queries and managing restaurant and function bookings
- Respond to enquiries in a timely manner
- Plan, organise, coordinate and supervise functions and events
- Assist the food and beverage team with restaurant and bar service.
- Develop a working knowledge of all Club activities
- Various Club administration tasks
- Processing cash and EFTPOS transactions
- Computer system use (POS systems and/or membership and booking systems)
- Keeping our facility clean, tidy, hygienic, and safe
Ideal skill of the Candidate (before applying, ask yourself if you can demonstrate the following attributes):
- Experience in a hospitality environment serving customers and overseeing functions
- Dynamic and energetic personality that thrives in a customer-facing role
- Exceptional interpersonal skills with a genuine passion for interacting with people
- Highly organised with the ability to manage multiple tasks and priorities effectively
- Collaborative and team focused
- Excellent communication skills
- Attention to detail
- Current RSA Certificate
- Computer literacy with experience using Microsoft Office products
The position is also available for anyone wishing to undergo a hospitality or business traineeship.
So, if you are a 'can-do' person, who thrives on new challenges; likes working in a team within a diverse environment; and consistently delivers to the highest quality, then you'll fit right in and we'd like to have you on our team.
For any enquiries about the role, please phone the Office on 4772 1192.
Please email your cover letter and resume to *****@townsvilleyachtclub.com.au !!
