Fund Administrator

Our client is an industry super fund with its head office based in Melbourne.  They boast a proud history spanning almost 80 years of placing the highest value in support of its people and members.  They understand and never take for granted that their members super should be invested to help build their wealth for a comfortable retirement.  Strong investment performance underpinned by a commitment to environmental, social and governance factors and beliefs, competitive fees, low costs, exceptional service, all rubber stamped with a track record of award winning performance and products makes this opportunity one not to miss.
Reporting into the Operations Manager, you will perform broad administrative tasks and responsibilities that provide important services and outcomes for members and employers. Your key responsibilities will include:

• Performing administrative tasks related to processing benefit payments, setting up income streams and pensions as well as processing changes, and running fortnightly pension runs, to name but a few responsibilities;
• Monitoring and responding to member and employer queries within the agreed service level agreements;
• Working on exception reports, reconciliations, unallocated money as well as testing and systems assurance checks;
• Providing support and feedback to your leader to identify, design and deliver upon new solutions to improve systems, processes and productivity;
• Maintaining strong relationships with key internal and external partners such as insurers and financial institutions AND
• Adopting behaviours that promotes a culture of high performance, engagement, productivity and collaboration

To be successful in this role you will:

• Have performed a similar role for a minimum of 3 years, with experience in superannuation fund administration, insurance and claims administration;
• Possess solid working knowledge of the superannuation industry, legislation and regulation;
• Have experience with Superstream, Acurity and Defined Benefit schemes (preferred, but not essential);
• Bring a positive, enthusiastic, can-do attitude to your work and team and be willing to perform tasks outside of your direct remit;
• Have a natural desire and appetite for learning new ways of working;
• Possess good analytical skills, enjoy problem-solving and take initiative when it comes to decision-making;
• Be a team player with strong communication skills and interpersonal skills AND
• Have experience with SQL and excel skills (nice to have)

This role will suit the type of person that wants to be a part of a working culture that is constantly seeking to learn, improve and grow.  To find out more about this opportunity, please don't hesitate to contact Chris Goulas at Care Recruitment on 03 8560 7013 or 0403 128 127.