- Act as the first point of contact for clients, visitors, and telephone enquiries
- Ensure reception is welcoming, neat, and tidy and reflects a professional image
- Administrative support for the team (data entry, preparing letters, presentations)
- Receive payments and issue accounts and associated correspondence
- Identify service requirements with sensitivity to client grief, beliefs, traditions and rituals
- Maintain up-to-date knowledge of products and services
- Complete funeral documentation accurately and on time
- Explain costs and payment terms clearly
- Liaise with service providers, such as clergy, florist, newspapers and other suppliers
- Experience in a service-driven organisation
- Competent keyboard/computing and telephone operating skills
- Be people-oriented and communicate effectively both in-person and on the telephone
- Be sensitive to grieving people, their values and beliefs and possess a level of comfort of working with the deceased
- Interpersonal skills to work in a close team environment and proactively support the team
- Willingness and motivation to undertake training and development programs
- The ability to respond appropriately to client/family concerns
- A sense of ease working with grieving families and the deceased
- Current status as Justice of the Peace or eligibility to become certified
- A current unrestricted driver's license
- Reward and recognition programs
- Tailored induction and training programs
- Well designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experience
- Networking opportunities across the business and with peers
- Birthday and paid parental leave
- Free access Employee Assist Program
- Annual family day social events
At InvoCare we are committed to building a respectful, diverse and inclusive workplace which reflects the communities we serve. We encourage applications from people of all ages, nationalities, abilities, and cultures, and are open to discussing flexibility.