AddressThe Metropolitan Cemeteries Board (MCB) are the caretakers of Perth’s cemeteries, entrusted to commemorate the lives of Western Australians now and into the future. We respectfully help family and friends honour the lives of loved ones and safeguard memories for future generations.
We have five permanent full-time positions available across all our Cemetries - Karrakatta Cemetery, Pinnaroo Valley Memorial Park (in Padbury) and Fremantle Cemetery. Suitable applicants may be placed into a pool for future appointments for a period of up to twelve months.
About you
· You have the ability to work both autonomously and within a team environment, happy to learn new things and to help meet team objectives.
· You have satisfaction from delivering high quality customer service and providing solutions through collaboration and technical support.
· You have thorough attention to detail, checking and recording information accurately.
· You are a wiz with technology and AV systems, including troubleshooting and keeping up to date information in customer databases.
· You will align with our values of Compassion, Respect, Understanding and Integrity.
About the role
We are seeking a compassionate person who is passionate about customer service and delivery of memorial services to provide a seamless and high-quality service to clients in our beautiful cemeteries.
The Funeral Concierge will be responsible for:
· Implementing the funeral plan for the day to provide a seamless service to the community.
· Maintaining and ensuring our chapels are presentable and meet the needs of the service.
· Responding to client requests with available resources and carrying out service innovations.
· Liaising with Funeral Directors and providing support regarding our venues and equipment.
· Ensuring paperwork in relation to the service complies with legislation, policy and procedure.
Why you want to work at the Metropolitan Cemeteries Board
The MCB is an organisation with heart. Our work has an important role in supporting and caring for the WA community in times of grief. We provide a diverse and purposeful work environment that:
· encourages innovation and continuous improvement
· values self-leadership and emotional intelligence
· provides opportunity to do rewarding and challenging work
· provides flexible start and finish times, within operational requirements
· provides ongoing training and development opportunities
· remunerates you with Award based salary and leave entitlements plus 11.5% superannuation (from 1 July 2024)
· includes employee assistance and wellbeing programs to ensure your physical and psychological health in the workplace.
Equity and Diversity
The MCB embraces diversity and firmly believes that the best services come from a workplace, where varied viewpoints are welcomed and encouraged every day. We are committed to creating an equitable and diverse workforce, where we encourage applications from people with disability, Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, women, youth and people from sexual or gender diverse orientations.
If you have any access needs that may require adjustments to allow you to fully participate in the application and interview process, or alternative methods of communication, please contact Human Resources on 9383 5228. If you are an Aboriginal person who would like assistance with your application, please contact Jobs and Skills WA on 13 64 64.
Further Job Related information
For more information about these roles please contact Mr Mark Bryne, A/Manager Operations - South, on 08 9319 04***during normal business hours.
Please also refer to the attached Job Description Form and applicant information kit to assist you in preparing your application. If you experience difficulties downloading any of these documents, please call Human Resources on (08) 9383 5***.
Find out more about the benefits of working at the Metropolitan Cemeteries Board at https://mcb.wa.gov.au/our-organisation/employment-opportunities.
How to apply
To be considered for an interview, please submit:
- Your current CV outlining your work experience and skills as relevant to this opportunity.
- A covering letter of no more than 2 pages outlining why you believe you would be suitable for the position and your ability to meet these work related requirements:
· Well-developed customer service or event management experience and a demonstrated commitment to service delivery, problem solving and customer satisfaction.
· Excellent communication skills and a high level of attention to detail.
· Ability to remain calm and in control when things don’t go to plan.
Eligibility Requirements
1. The recommended applicant will need to provide a National Police Clearance prior to appointment that is less than 6 months old from date of issue or obtain one prior to appointment. A criminal conviction may not preclude you from gaining employment.
2. Australian permanent residency is a minimum requirement for permanent appointment to the West Australian Public Sector.
3. You must hold a current and valid Western Australian Driver’s Licence.
On-line application lodgement
Apply online by clicking on the “apply for job” button.
Please ensure you have plenty of time to submit your application to allow for unanticipated problems, as late and pro forma applications will not be accepted.
Applications close Thursday, 18 July 2024 at 4:00pm.
