Future Students Officer

Brand, Marketing and Recruitment

• Interested in guiding someone to start their study journey at UWA? Join an award-winning service excellence team in making a difference for our Future Students.
• Level 5, full-time, fixed-term role until 31 Dec 2024.
• Base salary range: $76,422 - $84,705 p.a. plus 17% superannuation.
• Focused on international student recruitment.

The University of Western Australia (UWA) is ranked among the top 100 universities in the world and a member of the prestigious Australian Group of Eight research intensive universities. With a strong research track record, vibrant campus and working environments, supported by the freedom to innovate and inspire, there is no better time to join Western Australia’s top university.

About the team

The Future Students Centre sits within the Brand, Marketing and Recruitment (BMR) division and operate a dedicated contact centre that brings together the recruitment operations for international and domestic markets. The Brand, Marketing and Recruitment (BMR) division provides organisational wide brand strategy and ongoing brand management, strategic marketing and planning, marketing communications activities; digital communication, research and segmentation.

About the opportunity

The role of the Future Students Officer is to represent the University and provide personalised inbound as well as outbound course advisory support across several communication channels with prospective students and influencers. The Future Students Officer will lead with best practice customer service and their goals are to drive engagement and increase growth by supporting students from initial enquiry through to offer acceptance and enrolment. The successful candidate is supported by the Team Leader, Operations, and will also fulfil a variety of administrative tasks and roles within the Future Students Centre.

About the role

To be successful in this role, you will demonstrate:

• Relevant tertiary qualification or demonstrated equivalent competency.
• Highly developed written and verbal communication skills, strong interpersonal skills, the ability to work with a range of people from different cultural and educational backgrounds, and of different age groups.
• Proficiency in a range of computing skills including word processing, spreadsheets, databases, internet and email.
• Broad knowledge of education systems; university admission requirements, policies and procedures.
• Experience managing multiple customer service channels (phone, face-to-face, email, live-chat) in a student-centric environment.
• A sales-oriented approach to customer service.
• Proficiency in Chinese language or a second language is highly preferred.

Please note the below is required for the position:

• Requirement to work during the Christmas/New Year UWA Shutdown period.
• Flexibility to work outside normal office hours and to travel.
• Occasional weekend and after-hours work.
• Ability to undertake physical tasks such as manual handling, packing and unpacking materials.
• Working with Children Check.
• Current Driver’s License.

About your application
Full details of the position's responsibilities and the selection criteria are outlined in the position description:  P23 138 POSITION DESCRIPTION [Future Students Officer] - Position Number [321302, 321303, 321304, 321305, 321306, 321307] - Level [5].pdf.

Please provide a Resume and Cover Letter which demonstrate your suitability for the position. 

Closing date: 11:55 PM AWST on Sunday 7 April 2024.

This position is only open to applicants with relevant rights to work in Australia.

Application Details: Please apply online via the Apply Now button.

Our commitment to inclusion and diversity
UWA is committed to a diverse workforce and an equitable and inclusive workplace. We celebrate difference and believe diversity is fundamental to achieving our goals as a globally recognised Top 100 educational and research institution. We are committed to creating a safe work environment for Aboriginal and Torres Strait Islander people, women, people from culturally and linguistically diverse backgrounds, the LGBTIQA+ community and people living with disability.

• We have a globally competitive, gender neutral parental leave policy with 26 weeks paid leave after 12 months service and 36 weeks after 5 years.
• We have on-campus childcare facilities for children aged 6 weeks to kindy.
• We facilitate flexible working, with part-time and job-sharing arrangements considered.
• We have an ongoing partnership with Pride in Diversity and were recently awarded a Bronze Employer status for LGBTIQA+ inclusion.
• We have Athena SWAN Bronze accreditation and actively work to improve gender equity.