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Form of workPermanent part-time Student Support Officer
Position Overview
The Student Support Officer (0.6 FTE) plays a crucial role in providing administrative support for my client's Vocational Education and Training (VET) programs. You will coordinate various administrative functions, ensuring smooth operations and student progression. As a key point of contact within the Department, you’ll provide essential information and advice to students, foster stakeholder relationships, and contribute to the overall success of our programs.
Key Responsibilities
As a Student Support Officer, your responsibilities will include:
Administrative Support:
- Collaborate with the VET team to manage administrative processes and procedures.
- Ensure efficient teaching and learning support operations.
- Maintain a high standard of client service.
Student File Management:
- Create and maintain student files in accordance with ASQA Compliance Guidelines.
- Conduct accurate audits of student files upon completion and cancellation.
Problem Resolution:
- Address administrative issues that may hinder effective student progression.
- Facilitate certification processes.
Quality Compliance:
- Apply a rigorous compliance approach to all tasks.
Record Keeping:
- Maintain accurate records of programs, course delivery, and progression.
- Utilise CRM and LMS systems effectively.
Student Communication:
- Interact with students to address concerns and provide assistance.
- Handle correspondence, mail merges, and VET email distribution.
- Assist with enrolments, amendments, completions, and fee-related matters.
Qualifications and Skills
To excel in this role, you should possess:
- A relevant degree or equivalent experience in administration or education (desirable).
- Strong organisational skills and attention to detail.
- Excellent communication and interpersonal abilities.
- Familiarity with compliance guidelines and administrative processes.
- Proficiency in using CRM and LMS systems.
- Experience within the higher education sector
