AddressAbout Us:
Kedron-Wavell Ltd operates three vibrant clubs – Kedron-Wavell (Chermside), The Sands Social, and The Sands Bowlo (Sandgate). Your primary playground will be our main club, Kedron-Wavell in Chermside. Home to a family of over 65,000 members, our Gaming / Customer Care Host plays a crucial role in sparking joy and creating unforgettable experiences for our members and guests. You’ll have the chance to spread happiness across all our members
The Role:
Ready to be the heart and soul of our gaming floor? As a Gaming / Customer Care Host, you’ll ensure every guest leaves with a smile. Your mission is to provide top-notch service and foster relationships that keep members coming back for more. This role is all about enhancing guest experience through friendly interactions and by maintaining a vibrant, engaging atmosphere. You’ll also champion our responsible gaming and uphold our club’s Customer Care program.
Your Key Responsibilities:
- Be a happiness hero: resolve guest issues with a smile and proactive charm.
- Be the face of efficiency and courtesy, handling all inquiries swiftly and with a warm touch.
- Welcome new faces, turning guests into loyal members.
- Keep everyone in the loop on club happenings with timely, engaging communications.
- Make members happy through conducting the daily and weekly member’s promotions.
- Create a welcoming and positive vibe, making our club the place to be!
- Collaborate effectively with the team, ensuring smooth sailing in all operations.
- Stay vigilant, ensure compliance, and promote responsible gaming and alcohol service.
- You are the champion of our Customer Care program and committed to ensuring all guests have a positive gambling experience.
- Safeguard the privacy and confidentiality of all club dealings.
The Ideal Candidate:
- A seasoned pro in gaming with a knack for making people’s day.
- A natural leader, brimming with positivity and drive.
- A relationship-builder, expert at forging and nurturing connections.
- Quick on your feet, ready to tackle issues and enhance customer satisfaction.
- Engaged in the community, boosting our brand with every interaction.
- Currently holds or can obtain RSA and RSG certifications.
Perks of Joining Us:
- Free onsite parking – say goodbye to parking woes!
- Career growth opportunities within a dynamic and expanding group.
- Be part of an energetic leadership team that’s all about embracing innovation and driving success.
- A workplace that’s truly passionate about its people and community impact.
Kedron-Wavell is more than just a club; we’re a community hub dedicated to creating connections and opportunities. Our commitment starts with every member of our team. We are proud to be an equal opportunity employer with a long-standing tradition of nurturing long-term careers.
Sounds like your kind of fun? Apply TODAY! For more details, feel free to drop us an email at **@kedron-wavell.com.au.
*Please note: Only shortlisted candidates will be contacted
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