Global Product Leader (Independents) - Sydney, Nsw

The purpose of this role is to devise, refine, and consistently steer the Independent product, pricing, and content strategy on a worldwide scale in alignment with the vision, strategic goals, and growth targets established by the Global Managing Director.

As the Global Product Leader, you will play a crucial part in ensuring the successful implementation of both global and local product and content plans through innovation, effective leadership, and communication. Serving as a vital liaison between the Independent division and the Supply division.  

This is a highly collaborative role, coordinating with the Managing Director of Supply Operations to articulate a robust and comprehensive Independent business plan, outlining clear priorities that can then be executed by the global and regional supply chain teams.

This role can be based in Sydney, Brisbane or the US.

Day to day:

Product Operations and Support:  

• Lead the Product Operations & support efforts across the business to ensure maximum levels of network satisfaction
• Review and drive improvements to CSAT scores relating to Product range and support
• Lead the ticketing operations function to ensure efficient, low cost and scalable global ticketing operations are in place and optimised Ensure ticketing operations deliver a high level of network satisfaction, measured via CSAT scoring
• Identify opportunities for revenue margin maximisation and create and implement strategies to capitalise on these opportunities

Driving Successful Deployment of Strategy and Plans:

• Establish regular stakeholder forums: Create a consistent platform for key stakeholders to understand and contribute to the strategy's creation, deployment, and success
• Communicate plans and expectations: Ensure widespread awareness of plans and expectations, fostering ownership and discipline for timely delivery.
• Develop aligned Product and Content Strategic Plan: Drive a compelling plan that aligns with the Independent business' vision, incorporating a thorough understanding of the competitive landscape
• Systematic customer discovery: Contribute systematically to customer discovery efforts, utilizing methods like design thinking to determine customer needs, and develop go-to-market plans based on competitive insights
• Tactical strategies for growth: Deploy tactical strategies to increase share of wallet from network agencies, own and drive the product data strategy, and contribute to broader decisions within the Global Independents Taskforce

Supplier Partnerships:

• Develop unique offers for Independent agents and network to enhance acquisition, retention, and share of wallet
• Represent Independent business to suppliers, articulating plans and goals
• Ensure global Supplier Partnership teams understand Independent business drivers
• Source compelling offers from suppliers for Global Independent network, adding value or driving returns
• Secure sponsorships, assess memberships, and negotiate terms with non-preferred suppliers as needed

Leadership:

• Provide discipline leadership and direction to the in-country Product team members
• Create the right structure and foundation for a consolidated business
• Lead by example, self-motivated with a high level of initiative
• Ensure the global Independent product direction is clearly articulated and adhered to in all region

You'll be perfect for the role if you have:

• Minimum 5 years travel industry experience
• Minimum 3 years in a senior product or supply role
• Degree qualifications in relevant discipline

What you'll enjoy:

• Tick destinations off your bucket list with our discounts on travel and accommodation 
• Employee Share Scheme through Equate Plus 
• Access to in-house financial and health services, internal 24/7 gym and End-of-Trip Facility 
• Receive ongoing training and professional development  
• Hybrid working model 
• Closing the Gender Gap in Super Balances! FCTG paid super contributions during parental leave & top up payments when Flightie parents return to work for the first 2 years!
• Preference for internal progression through Brightness of Future
• Global career opportunities in a network of brands and businesses at your fingertips  
• Proud Corporate Social Responsibility platform through the Flight Centre Foundation, and Brighter Futures programs 
• Opportunity to attend global awards events, including Global Gathering (Las Vegas 2022, Bali 2023 and Lisbon 2024)  
• Various social events to promote networking, the celebration of wins, and sometimes just for fun!  

We value you

Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you.  

Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.

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